Huge discrepency between Sales reports and eventual payment

Hi


Hoping someone here can help explain what's happening here and/or point me in the direction of an Apple rep to sort out...


In Summary

Received my first months financial payment for June 2018 on August 2 provided proceeds of £757.99 against 499 units.


The Sales and Trends report shows for the same period sales of $2.77K, proceeds of $1.63k(£1.27k) and units for period of paid app (June14-June 30) of 777. Note: June 1 - June 13 the app was available as a free app before adding pricing on June 14.


The Sales and Trends report corresponds with my own mixpanel/app analytics data of first usage of the product and subsequent usage.


Can anyone explain how I lose 278 units like this and consequently a substanial amount of expected sales revenue?


Is this common for there to be this level of discrepency?


Thanks,

AD

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That seems like a pretty big discrepancy, but we can't help you here. Try the Contact Us link at the bottom of this web page to contact Apple directly.

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chuckc192000
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Alas I have been trying that. Two phone calls which provided nothing other than links to the standard payment web page(!) And that's it. Awaiting now for a response to a web form for their payments team but nearly three days in for a response to that.


Not great 😟

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ajdeacon
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I was hoping that someone here would have a better set of contacts within Apple who can actually solve problems such as these rather than the Contact Us team who haven't been able to help so far.

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ajdeacon
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