7 Replies
      Latest reply on Aug 15, 2018 4:56 AM by m8
      jwojda Level 1 Level 1 (0 points)

        I've noticed since beta one on the ATV4k  that the audio has stearted curtting out regularly for about 3 seconds and about every 10-15 minutes. It started out being once in a while, now it's regularly across all streaming apps (netflix, amazon, disneynow, nickjr, plex). 

         

        Submitted a bug report on it awhile ago, haven't heard anything back.

        • Re: Audio cuts out frequently
          m8 Level 1 Level 1 (10 points)

          Yes, I have submitted many reports about this to Apple. Please address, this was introduced just after the first TVOS12 beta.

            • Re: Audio cuts out frequently
              msnow Level 1 Level 1 (10 points)

              I have too. See post right below this one. the audio drops are a little longer in the current beta but I see they now have it designated as a bug in the Release Notes. For anyone else posting, it helps to paste your bug report number in the posts. It gets more attention from the devs.

               

              Edit:  issue appears to be fixed with beta 5.

            • Re: Audio cuts out frequently
              thenewera Level 1 Level 1 (0 points)

              Been having this exact problem, audio cuts out randomly for about 1-2-3 seconds.

               

              Another related issue is that I see radom flickers of choppy green pixels on the screen.

               

              Overall I have no idea what to do to avoid this problem.

               

              My old non-4k Apple TV works flawlessly, the new one is nothing but headaches.

              • Re: Audio cuts out frequently
                daremo Level 1 Level 1 (0 points)

                In theory according to the release NOTES:

                 

                Playback

                Resolved Issues

                • Intermittent audio signal drops can occur during video playback. (39875267)

                • Some video content might display brief periods of full-screen visual artifacts. (41191464)

                 

                • Re: Audio cuts out frequently
                  jwojda Level 1 Level 1 (0 points)

                  looks like mine was fixed after I updated to the current beta.

                    • Re: Audio cuts out frequently
                      scott512 Level 1 Level 1 (10 points)

                      So far, mine as well.  I wish  would credit me for the 6 moveis we watched in agony with those audio cutouts

                      I have tested 4-5 apps so far on new beta and it appears fixed.  Last will be Apple Movies...

                        • Re: Audio cuts out frequently
                          m8 Level 1 Level 1 (10 points)

                          Remember it's a Beta so its use at one's own risk but I can say that if you were to contact iTunes support they will generally refund when you ask politely and explain your position even after the fact. But I had the same experience for two weeks before this was fixed and realized wholly that this is just what it is.