Going to the Apple Retail Store,said they can't help me and their guideline didn't include to fix the device by using IOS 12 beta,and they can't provide the factory testing,just said the hardware is no problem,but maybe the software didn't work out,just telling me that,I need to downgrade to 11.4.1 by myself,but in the DFU mode,after loading the ipsw file by the computer,the phone restart,after the apple logo appear,and then it disappear again,itunes show 4013 error,then it restart looping again(and on and on),and I can't exit the DFU mode right now
Importantly,I have buy the applecare+ service,but they said this is not recognize as "unexpected damage",can't give me one new phone by lower price
and I got a serious question,did apple forcing me to break the phone by myself and told them it's a accident?then I can get my phone fix?
and this is a $1000 phone service?
Please someone give me some feedback
in hurry