What happened and what should I do?

I am totally confused by a recent app review experience.


As a paying customer, I pay decent dollars in exchange of my apps reviewed properly so that my hardwork can be published to potential customers, but I faced the following very confusing story


After my app was rejected, I replied with the following 2 screenshots:


And I got the following reply from app review team:


After fixing the problem, I re-submitted my app. Surprisingly, I got the following reply:

Are the apps review people even reasonable?

Replies

the screenshots are lost after posting. i will add details here.


After the initial submission, I was told that I need to fill the `Privacy Policy` and `User Agreement` fields. So I did that and re-submitted my app.


One day later, the rejected my app, saying that `Privacy Policy` and `User Agreement` fields are not filled.