2 Replies
      Latest reply on Jul 31, 2019 12:57 AM by daviangel
      iGerbil Level 1 Level 1 (0 points)

        I put a supervised Apple TV in sigle app mode.

         

        Things were working fine until I unplugged the device from power.

         

        After replugging power, the designated app restarted correctly, but the Apple TV lost its pairing with the Mac I previously used for the configuration and there is not way to make it visible again. Choosing paired devices from the Apple Configurator 2 won't show anything.

         

        Even unplugging or trying a reset via remote (menu+home for 6 seconds) won't improve the situation: the Apple TV just restarts with the designated app and won't show up among paired devices.

         

        Even Xcode won't show the Apple TV among connected devices.

         

        Is there any way to exit from this ? Is there a way to force disable single app mode ? (so to at least gain access to Apple TV's settings menu)