2 Replies
      Latest reply on Jul 4, 2018 12:50 AM by niklaspeg
      niklaspeg Level 1 Level 1 (0 points)

        We are currently implementing In-App Purchases for our services. From the Paid Applications Schedule 2 (Available under "Agreements, Tax, and Banking" in iTunes Connect) we learned under 3.8 and 6.3:

         

        "Apple will have the right to retain its commission on the sale of that Licensed Application, notwithstanding the refund of the price to the End-User."

         

        My interpretation from this is as follows (tax not included in this calculation):

        • Customer buys IAP for 10$ and pays to Apple.
        • Apple proceeds 7$ to us and keeps 3$ commission.
        • Customer cancels within 14 days and receives 10$ back from Apple.
        • Apple charges us 10$ (7$ from initial proceeds + 3$ for commission)

         

        --> Overall we lose 3$ for each IAP that is cancelled.

         

        HOWEVER:

        We already implemented some first IAP tests and saw how some refunds were handled. Actually, Apple only asked back the initial proceeds, but NOT their 3$ for commission. This would be great news, but it doesn't match the description above.

         

        My questions:

        • Does Apple generally charge you the 30% commission in a refund case?
        • If not, what has to happen for apple charging you 30% in a refund case?
          • Is it the reason the customer selects when asking for a refund?
          • Is it a "penalty" for having too many cancellations?
          • Is it only for certain IAP types?

         

        I really appreciate if you could share some of your experience with refunds!

         

        Nik