We are currently implementing In-App Purchases for our services. From the Paid Applications Schedule 2 (Available under "Agreements, Tax, and Banking" in iTunes Connect) we learned under 3.8 and 6.3:
"Apple will have the right to retain its commission on the sale of that Licensed Application, notwithstanding the refund of the price to the End-User."
My interpretation from this is as follows (tax not included in this calculation):
- Customer buys IAP for 10$ and pays to Apple.
- Apple proceeds 7$ to us and keeps 3$ commission.
- Customer cancels within 14 days and receives 10$ back from Apple.
- Apple charges us 10$ (7$ from initial proceeds + 3$ for commission)
--> Overall we lose 3$ for each IAP that is cancelled.
HOWEVER:
We already implemented some first IAP tests and saw how some refunds were handled. Actually, Apple only asked back the initial proceeds, but NOT their 3$ for commission. This would be great news, but it doesn't match the description above.
My questions:
- Does Apple generally charge you the 30% commission in a refund case?
- If not, what has to happen for apple charging you 30% in a refund case?
- Is it the reason the customer selects when asking for a refund?
- Is it a "penalty" for having too many cancellations?
- Is it only for certain IAP types?
I really appreciate if you could share some of your experience with refunds!
Nik