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I went to https://appstoreconnect.apple.com/ and I can only see people and not my app nor any other tabs. I have the admin role. Please fix.

Hello,Our application was rejected for freezing on the splash screen on iPad running iOS 13. We subsequently tested with a vast array of devices consuming multiple engineers people hours and have yet been able to reproduce the freeze. We then asked the reviewers if they could clarify how many iPads this is occuring on and what their precise device models and iOS versions are (iOS 13.?.?). They ignored the request only reporting "...While we cannot provide technical assistance with the reported issues, we have put together the following resources which discuss common issues seen in apps during review...". Granted, we're not even asking for technical assistance, we're asking for clarifying information for a somewhat ambiguous report.My questions are:* Has anyone else experienced a similar issue and have some way to pinpoint where it may be happening?* Has anyone else dealt with this sort of rejection and may have recommendations to further our inquiry?Thank you