Cannot set price for In-App-Purchases items in iTunesConnect

I am trying to create an in-app-purchase for my app in iTunesConnect, and every things works fine, but the only problem occurs when setting a price. For in-app-purchases that I have created in the past, the "Subscription Prices" section buffers infinitely.

For in-app-purchases that I am creating for the first time, I am unable to select a price as the "Create" button on the last step of setting the price does not do anything. The other buttons (cancel and back) work perfectly however "Create" does nothing.


I am using Auto-Renewable-Subscriptions and have been unable to solve this problem.

What can I do to fix this issue as soon as possible?!?

Replies

Which browser, on what macOS, are you using to access App Store Connect?

Did you solve this? I'm having the same issue. Looking at the console, I can see Apple is logging its requests as well as errors (Apple, are you okay?). The request that goes on the Create button shows this in the payload:


"TypeError: Cannot read property 'countryCode' of undefined at https://appstoreconnect.apple.com/itc/js/ng-app/controllers/app/iap_sub_pricing_modal_fromdetails_cntrl.0381c36479.js:399:112 at Object.d [as forEach] (https://appstoreconnect.apple.com/itc/js/compiled/lib/vendor.39484e40a9.js:1:342958) at o.$scope.createPricingIntervals (https://appstoreconnect.apple.com/itc/js/ng-app/controllers/app/iap_sub_pricing_modal_fromdetails_cntrl.0381c36479.js:392:21) at b.$scope.subPricingWizardFinished (https://appstoreconnect.apple.com/itc/js/ng-app/controllers/app/iap_sub_pricing_modal_fromdetails_cntrl.0381c36479.js:471:20) at fn (eval at compile (https://appstoreconnect.apple.com/itc/js/compiled/lib/vendor.39484e40a9.js:1:467557), <anonymous>:4:330) at o.e.(anonymous function) [as onFinish] (https://appstoreconnect.apple.com/itc/js/compiled/lib/vendor.39484e40a9.js:1:385441) at o.scope.finishedWizard (https://appstoreconnect.apple.com/itc/js/ng-app/directives/form_elements.408dcebb53.js:1974:27) at fn (eval at compile (https://appstoreconnect.apple.com/itc/js/compiled/lib/vendor.39484e40a9.js:1:467557), <anonymous>:4:233) at o.e.(anonymous function) [as onFinish] (https://appstoreconnect.apple.com/itc/js/compiled/lib/vendor.39484e40a9.js:1:385441) at controller.finish (https://appstoreconnect.apple.com/itc/js/ng-app/lib/angular-wizard.6eb709aecb.js:378:28)"


But no errors are reported on the UI. I'm not sure how to interpret this message either.

And the "Territories the App is Available in" doesn't show any territories even though my app is available in 153 of 155 territories.

Have you solved this issue yet? I have still found no solutions, even after contacting apple over 3 times.....

I am having the same issue. Creat button doesn't respond and JS console shows the error. The Singapore pricing has no value which must be the cause of the problem.

I'm also unable to create a new pricing for in-app purchases, and the console shows the same error.

Did you find any solution?
We are facing the same problem

same problem...no solution ... :/

Same issue here. Any suggestions so far?

I would use the "Contact Us" button from your AppStoreAccount page to report this issue. You may have to hunt for a place where there is an editable text field to submit your comments, but this is an issue for the AppStoreConnect folks to investigate. They may ask you to submit a bug report, in which case, they can provide instructions on how to do so.


Wish I had a simpler suggestion - I've encounted this problem myself and have contacted internal ASC engineers.


rich kubota - rkubota@apple.com

developer technical support CoreOS/Hardware/MFI

Same problem for us

Yep. Same thing here. The error is exactly what ercion describes in his reply.

Same Problem


Price for albania is empty

Same problem here

Am having the same issue as well. For me the select options for Albania (USD) are not available.