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Re: App rejected due to Guideline 3.1.2 - Business - Payments - Subscriptions
Tomato Nov 8, 2019 6:43 AM (in response to Tomeu Masco)My desktop application was also rejected because it has a subscription in-app purchase several months ago. So I was forced to switch to a non-consumable in-app purchase. But I ran into many desktop applications (Adobe Lightroom, CorelDRAW, Polarr Photo Editor...) with such when I was browsing applications with Mac App Store app several days ago. So I would ask them why they are allowed if your app is rejected with a subscription in-app purchase.
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Re: App rejected due to Guideline 3.1.2 - Business - Payments - Subscriptions
Tomeu Masco Nov 8, 2019 7:01 AM (in response to Tomato)Yes, I agree. Other apps on the Mac App Store like Ulysses, Timepage have auto-renewing subscriptions. And we have the same model that they have (free trial and full access with subscription).
We asked but nobody have answered us yet.
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Re: App rejected due to Guideline 3.1.2 - Business - Payments - Subscriptions
Tomato Nov 8, 2019 3:48 PM (in response to Tomeu Masco)If you don't hear their reply, you may consider filing an appeal. But you have to be careful when you do so. The appeal board used to be quite neutral, but things changed two to three years ago. These days, the appeal board is likely to take the side of the reviewer with or without reading your grieviance. If they rule against you, even when the reviewer is absolutely wrong, it's final. Basically, it's now an unreliable process. Sometimes, the reviewer changes their decision when they realize they are wrong if you give them 2 to 3 days.
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Re: App rejected due to Guideline 3.1.2 - Business - Payments - Subscriptions
Tomeu Masco Nov 8, 2019 11:40 PM (in response to Tomato)Ok, thank you for the advice
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Re: App rejected due to Guideline 3.1.2 - Business - Payments - Subscriptions
fatih_socialivy Nov 27, 2019 11:58 AM (in response to Tomeu Masco)Hi,
Can you solved your problem?Apple rejects our app too. They say we should use non-renewing subscription for premium features on our apps.
Similiar apps use auto-renewing subscription but they don't allow us to use it.
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Re: App rejected due to Guideline 3.1.2 - Business - Payments - Subscriptions
Tomeu Masco Nov 29, 2019 1:30 AM (in response to fatih_socialivy)Hi!
I'm afraid not
We spent two weeks trying to clarify it, asking for explanations and answering their questions. But as we could not move forward we decided to launch the app with non-renewing subscriptions.
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