What is the ITunes Connect provider where I can... |Apple Developer Forums

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Latest reply on Oct 20, 2019 1:48 AM by noahfromhamburg

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ilowry Feb 15, 2019 2:48 AM

Hello,

We distribute our application as a dmg that contains an installer package for the application and kext.

Recently, I updated it was able to successfully notarize the application. I used the following command for that purpose:

xcrun altool --notarize-app --primary-bundle-id <app-bundle-id> -u <itunes-username> -p <password> -f <path-to-dmg>

Today I've tried it again and has failed with the following error:

Error: Your Apple ID account is attached to other iTunes providers. You will need to specify which provider you intend to submit content to by using the -itc_provider command. Please contact us if you have questions or need help. (1627)

As far I understand I can not skip --asc-provider option of altool anymore, but have no idea what value I should use.

Does anaybody know how to fix this and/or where to look for additional information?

Thanks in advance,

Aleksandr

Re: What is the ITunes Connect provider where I can find it notarize DMG?

Apple Staff (12,755 points)
eskimo Feb 18, 2019 2:30 AM (in response to ilowry)
Does anaybody know how to fix this and/or where to look for additional information?
Yeah, that’s not obvious. I’m not sure if there’s an easier way to do this, but I was able to find this info as follows:
I put my app-specific password (generated using the Apple ID site) in a file called password.txt.
I ran iTMSTransporter in provider mode.
$ /Applications/Xcode.app/Contents/Applications/Application\ Loader.app/Contents/itms/bin/iTMSTransporter -m provider -u eskimo1 -p @file:password.txt … Provider listing: - Long Name - - Short Name - … 4 Quinn Quinn QuinnQuinnXXX …
.
I looked up my team name on the left and found the --asc-provider value on the right. In this case, Quinn Quinn is my individual team and QuinnQuinnXXX (where XXX is some number) is the --asc-provider value.
Share and Enjoy
—
Quinn “The Eskimo!”
Apple Developer Relations, Developer Technical Support, Core OS/Hardware
let myEmail = "eskimo" + "1" + "@apple.com"
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- Re: What is the ITunes Connect provider where I can find it notarize DMG?
  
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  ilowry Feb 18, 2019 5:43 AM (in response to eskimo)
  
  Thank you very much! That's what I needed!
  
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- Re: What is the ITunes Connect provider where I can find it notarize DMG?
  
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  HaraldQI Apr 9, 2019 8:54 AM (in response to eskimo)
  
  I tried this and get an error "No such file or directory"
  I entered account and password directly as arguments.
  
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  - Re: What is the ITunes Connect provider where I can find it notarize DMG?
    
    Apple Staff (12,755 points)
    eskimo Apr 10, 2019 1:44 AM (in response to HaraldQI)
    
    The command in my post references two files:
    iTMSTransporter itself, at the path /Applications/Xcode.app/Contents/Applications/Application Loader.app/Contents/itms/bin/iTMSTransporter
    The file containing my application-specific password, password.txt
    It seems likely that one or the other is incorrect in your case. You should check them in turn.
    Share and Enjoy
    —
    Quinn “The Eskimo!”
    Apple Developer Relations, Developer Technical Support, Core OS/Hardware
    let myEmail = "eskimo" + "1" + "@apple.com"
    
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    - Re: What is the ITunes Connect provider where I can find it notarize DMG?
      
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      HaraldQI Apr 10, 2019 12:20 PM (in response to eskimo)
      
      I understand it needs to be app-specific. Will try that after my waiting period for two-factor.
      
      I did not have a device set up and selected the "other" option. Now I am locked out without recourse until Friday night.
      
      Apple, "das ist nicht leicht!"
      
      I wrote Developer Support for a manual resolution of clarifying the itc_provider for our main admin login harald@heartmath.com, but no answer.
      
      BTW, does the notarization need to be signed by the same developer that signed the app or can it be by a different team member?
      
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      - Re: What is the ITunes Connect provider where I can find it notarize DMG?
        
        Apple Staff (12,755 points)
        eskimo Apr 11, 2019 2:27 AM (in response to HaraldQI)
        
        does the notarization need to be signed by the same developer that signed the app or can it be by a different team member?
        Notarisation only makes sense in the context of a Developer ID-signed product, and a Developer ID-signed product is not signed by a specific developer, it’s signed by the team. Thus, there is no “same developer that signed the app”.
        Share and Enjoy
        —
        Quinn “The Eskimo!”
        Apple Developer Relations, Developer Technical Support, Core OS/Hardware
        let myEmail = "eskimo" + "1" + "@apple.com"
        
        This helped me (0)
        
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- Re: What is the ITunes Connect provider where I can find it notarize DMG?
  
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  tonyarnold Aug 25, 2019 11:27 PM (in response to eskimo)
  
  Are there any other methods to get this information, Quinn? Application Loader.app isn't part of Xcode as of version 11.
  
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  - Re: What is the ITunes Connect provider where I can find it notarize DMG?
    
    Apple Staff (12,755 points)
    eskimo Aug 26, 2019 1:34 AM (in response to tonyarnold)
    
    I believe for standard third-party accounts this value is your Team ID. I recommend that you try that.
    Note I have a weird value because I’m testing with an internal account. It is mostly, but not entirely, like a third-party account )-:
    Share and Enjoy
    —
    Quinn “The Eskimo!”
    Apple Developer Relations, Developer Technical Support, Core OS/Hardware
    let myEmail = "eskimo" + "1" + "@apple.com"
    
    This helped me (0)
    
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    - Re: What is the ITunes Connect provider where I can find it notarize DMG?
      
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      tonyarnold Aug 26, 2019 3:47 PM (in response to eskimo)
      
      Sadly, it's not the team identifier. Mine is a "weird" value, just like yours - and the only way I could get it was via Xcode 10.x.
      
      I'll file some feedback - if there's no way to get this value in an Xcode 11+ world, that's a big problem.
      
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      - Re: What is the ITunes Connect provider where I can find it notarize DMG?
        
        Apple Staff (12,755 points)
        eskimo Aug 27, 2019 2:21 AM (in response to tonyarnold)
        
        I'll file some feedback
        Please do. I suspect that iTMSTransporter will continue to be available via other channels but, even if it is, we should make it easier to get this value.
        Share and Enjoy
        —
        Quinn “The Eskimo!”
        Apple Developer Relations, Developer Technical Support, Core OS/Hardware
        let myEmail = "eskimo" + "1" + "@apple.com"
        
        This helped me (0)
        
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        Re: What is the ITunes Connect provider where I can find it notarize DMG?
        
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        tonyarnold Sep 10, 2019 4:44 PM (in response to eskimo)
        
        I've filed this as FB7247261 - please let me know if there's more information I can add that would be helpful. Thanks for your time, Quinn!
        
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        Re: What is the ITunes Connect provider where I can find it notarize DMG?
        
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        jalkut Sep 15, 2019 8:47 AM (in response to tonyarnold)
        
        I also filed a bug about this and Apple was kind enough to inform me that as of Xcode 11, the iTMSTransporter binary is bundled with Xcode itself. I wrote a blog post today detailing the steps for obtaining the ID using iTMSTransporter. Basically a rewrite of Quinn's advice, adapted to Xcode 11: https://indiestack.com/2019/09/notarization-provider-ids/
        
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- Re: What is the ITunes Connect provider where I can find it notarize DMG?
  
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  noahfromhamburg Oct 11, 2019 7:18 AM (in response to eskimo)
  
  This doen't quite work for me. I tried to use iTMSTransporter in provider mode got obtain my "provider shorthand", but when I invoke that using
  
  xcrun /Applications/Xcode.app/Contents/Developer/usr/bin/iTMSTransporter -m provider -u <myAppleId> -p <myAppSpecifcPassword>
  
  I get the error
  
  Neither an encoding house user nor an iTunesConnect user was found. (1080)
  
  Note that I'm not in the 99$ per year Apple Developer Programm, and I don't have an iTunes Connect or App Store Connect account as far as I know. I'm just trying to sign and notarize my app with my own Apple ID. But when I try to notarize my app without using the --asc-provider argument it fails with the error message:
  Error: The username <myAppleId> is not a member of the provider . Contact your team admin for assistance. (1296)
  
  Note the space after 'provider' and before '.' - The error message prints exactly like that.
  
  Thats when I don't provide the --asc-provider argument. I also tried providing altool with lots of possible team names but I got the "you are not a member of this team" error every time.
  
  I have no idea what to do now. Any help would be greatly appreciated. Thank you!
  
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  - Re: What is the ITunes Connect provider where I can find it notarize DMG?
    
    Apple Staff (12,755 points)
    eskimo Oct 13, 2019 5:44 AM (in response to noahfromhamburg)
    
    How are you signing your app? Notarisation requires that your app be Developer ID signed, and AFAIK that’s only available to paid developers.
    ps While it doesn’t address this specific question, I’ve found the Supported capabilities (macOS) page to be super useful in situations like this.
    Share and Enjoy
    —
    Quinn “The Eskimo!”
    Apple Developer Relations, Developer Technical Support, Core OS/Hardware
    let myEmail = "eskimo" + "1" + "@apple.com"
    
    This helped me (0)
    
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    - Re: What is the ITunes Connect provider where I can find it notarize DMG?
      
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      noahfromhamburg Oct 20, 2019 1:48 AM (in response to eskimo)
      
      Hi eskimo, a picture of my signing settings is available here.
      If it's currently not possible for non-paid devs to notarize their apps, do you think this might change in the future? That would be pretty awesome.
      Anyways thank you for trying to be helpful!
      
      Best,
      Noah
      
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Re: What is the ITunes Connect provider where I can find it notarize DMG?

Apple Staff (12,755 points)
eskimo Oct 18, 2019 4:29 AM (in response to ilowry)

The latest version of Customizing the Notarization Workflow describes how you can get this value using the new --list-providers option in Xcode 11’s altool.
Share and Enjoy
—
Quinn “The Eskimo!”
Apple Developer Relations, Developer Technical Support, Core OS/Hardware
let myEmail = "eskimo" + "1" + "@apple.com"
This helped me (1)

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