My app cannot download in China

My app XMind:ZEN cannot download in China. And comes with TONS of 1-star review for just can’t download or update. It seems to be a weird bug of CDN, which doesn’t affect to other apps but only XMind. And no other regions but only China. Yesterday we uploaded a new binary and released. But the problem still exist.

Replies

Are you saying that:

  • Users in China can’t download your app from the Mac App Store?

  • Once a user in China downloads your app from the Mac App Store, your app is unable to download resources from your CDN?

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Quinn “The Eskimo!”
Apple Developer Relations, Developer Technical Support, Core OS/Hardware

let myEmail = "eskimo" + "1" + "@apple.com"

The first one. Users in China can’t download my app from Mac App Store. I can prove it from the recent reviews especially these 1-stars.


Please fix this problem as soon as possible! Thanks.

This doesn't seem to be specific to your App. And does not seem to be specific to Appstore either.


May read this:

https://discussions.apple.com/thread/7350871

Yes. I know sometimes app store just couldn't work properly. But I haven't seen LOTS of 1-star reviews of reporting download failure. I mean yes, you can find one or two reviews of 'I cannot download' in huge apps like Wechat. But for my app, it's 30 in a week! It must be something wrong.