Not Receiving Auto-Renewable Subscription Serve... |Apple Developer Forums

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Latest reply on Sep 8, 2019 5:27 AM by renat6

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ToomToom May 17, 2018 2:44 PM

We want to start collecting the Auto Renewable Subscription notifications as described here:

https://help.apple.com/itunes-connect/developer/#/dev0067a330b

We're using Flask/Gunicorn/Nginx on a Google Compute Engine instance. All the SSL implementation is working, and it receives/works fine with all of our cURL tests. However, we have yet to see anything post from Apple. I added the "Subscription Status URL" to our app 2 days ago, we've had hundreds of subscription events (indicated in our analytics), but have not had any connection attempts from a legitimate server besides our tests (that we can see in our NGINX access logs).

How long does it take for Apple to start sending the notifications? Do we need to release an update to the app for it to go live?

Re: Not Receiving Auto-Renewable Subscription Server Notifications

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anupam.dhanuka May 28, 2018 5:33 AM (in response to ToomToom)

Hi

We are also not receiving any notifications on a URL we have setup. Our server is setup on Amazon EC2. Our cURL tests are working fine. Also we have setup SSL and this is also working properly via cURL.

Any way to know if the Apple server is sending notifications or if it is receiving any error from our server?
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Re: Not Receiving Auto-Renewable Subscription Server Notifications

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sidneibjunior Sep 17, 2018 6:47 AM (in response to ToomToom)

I'm also having problems regarding to the Apple's subscriptions notifications.

When I first subscript a product, my server receives a INITIAL_BUY notification, which is right.
But when the subscription expires, I receive no renew notifications. The renew notification arrives more than 10 minutes late, and the subscription period on sandbox environment is only 5 minutes.

Is this delay normal on test environments?
Should I expect the same delay on production?

Tks,
Sidnei
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- Re: Not Receiving Auto-Renewable Subscription Server Notifications
  
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  Brizzly Oct 5, 2018 2:52 AM (in response to sidneibjunior)
  
  Hello, I'm also not receiving any notifications on a URL.
  Am I the only one?
  
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  - Re: Not Receiving Auto-Renewable Subscription Server Notifications
    
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    Brizzly Oct 20, 2018 2:03 AM (in response to Brizzly)
    
    I filled a bug report : https://bugreport.apple.com/web/?problemID=45139272
    Under investigation.
    
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    - Re: Not Receiving Auto-Renewable Subscription Server Notifications
      
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      Brizzly Nov 28, 2018 10:12 AM (in response to Brizzly)
      
      nscurl --ats-diagnostics **URL**
      
      Starting ATS Diagnostics
      
      Configuring ATS Info.plist keys and displaying the result of HTTPS loads to **URL**
      A test will "PASS" if URLSession:task:didCompleteWithError: returns a nil error.
      Use '--verbose' to view the ATS dictionaries used and to display the error received in URLSession:task:didCompleteWithError:.
      ================================================================================
      
      Default ATS Secure Connection
      ---
      ATS Default Connection
      Result : PASS
      ---
      
      ================================================================================
      
      Allowing Arbitrary Loads
      
      ---
      Allow All Loads
      Result : PASS
      ---
      
      ================================================================================
      
      Configuring TLS exceptions for **URL**
      
      ---
      TLSv1.3
      2018-11-28 19:07:37.110 nscurl[26863:1382085] NSURLSession/NSURLConnection HTTP load failed (kCFStreamErrorDomainSSL, -9858)
      Result : FAIL
      ---
      
      ---
      TLSv1.2
      Result : PASS
      ---
      
      ---
      TLSv1.1
      Result : PASS
      ---
      
      ---
      TLSv1.0
      Result : PASS
      ---
      
      ================================================================================
      
      Configuring PFS exceptions for **URL**
      
      ---
      Disabling Perfect Forward Secrecy
      Result : PASS
      ---
      
      ================================================================================
      
      Configuring PFS exceptions and allowing insecure HTTP for **URL**
      
      ---
      Disabling Perfect Forward Secrecy and Allowing Insecure HTTP
      Result : PASS
      ---
      
      ================================================================================
      
      Configuring TLS exceptions with PFS disabled for **URL**
      
      ---
      TLSv1.3 with PFS disabled
      2018-11-28 19:07:38.025 nscurl[26863:1382073] NSURLSession/NSURLConnection HTTP load failed (kCFStreamErrorDomainSSL, -9858)
      Result : FAIL
      ---
      
      ---
      TLSv1.2 with PFS disabled
      Result : PASS
      ---
      
      ---
      TLSv1.1 with PFS disabled
      Result : PASS
      ---
      
      ---
      TLSv1.0 with PFS disabled
      Result : PASS
      ---
      
      ================================================================================
      
      Configuring TLS exceptions with PFS disabled and insecure HTTP allowed for **URL**
      
      ---
      TLSv1.3 with PFS disabled and insecure HTTP allowed
      2018-11-28 19:07:38.665 nscurl[26863:1382084] NSURLSession/NSURLConnection HTTP load failed (kCFStreamErrorDomainSSL, -9858)
      Result : FAIL
      ---
      
      ---
      TLSv1.2 with PFS disabled and insecure HTTP allowed
      Result : PASS
      ---
      
      ---
      TLSv1.1 with PFS disabled and insecure HTTP allowed
      Result : PASS
      ---
      
      ---
      TLSv1.0 with PFS disabled and insecure HTTP allowed
      Result : PASS
      ---
      
      @Apple : My bug report is still pending.... please help me !
      
      Thanks.
      
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      - Re: Not Receiving Auto-Renewable Subscription Server Notifications
        
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        Brizzly Dec 11, 2018 9:46 AM (in response to Brizzly)
        
        It seems apple stopped sending server notifications updates after 5 fails, and i don't know how to tell apple to restart sending stuff on my fixed url..... PLEASE ADVICE !!!! Thanks.
        
        Still no answer yet from Apple Bug Report team... waiting for 2 months !!!!
        
        Thank you.
        
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        Re: Not Receiving Auto-Renewable Subscription Server Notifications
        
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        renat6 Sep 8, 2019 5:27 AM (in response to Brizzly)
        
        Hi! Did you solve the problem? Is information about Apple stops sending notifications after 5 fails is true?
        
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