3 Replies
      Latest reply: Sep 15, 2017 12:43 AM by eskimo RSS
      Giorgio_WLCIT Level 1 Level 1 (0 points)

        I'm an engineer of an Italian full MVNO, when the SIM attachs to the 4G network, the "4G" label is not displayed and on the mobile device I see "LTE".

        The italian MNO we are connected explains that Apple maps into his carrier setting the operator parameters (as example the LTE/4G icon) based on the MNC (Mobile Network Code)

        We suppose that our MNC (that is 49) is not present in the Apple carrier setting.

        How can we communicato to Apple our MNC ?

        • Re: LTE label instead of 4G on Apple devices
          eskimo Apple Staff Apple Staff (7,180 points)

          You’ll need to escalate this via your carrier contact at Apple or, as seems to be the case here, have the carrier you’re working with escalate it via their contact at Apple.  The interaction between iOS devices and carrier infrastructure is not something that we document or support via public channels.

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            • Re: LTE label instead of 4G on Apple devices
              Giorgio_WLCIT Level 1 Level 1 (0 points)

              Hi Eskimo,

               

              we are the Carrier (a new mobile Italian carrier), we don't have a contact with Apple, that is the reason why I wrote this message.

               

              How can we get in touch with right Apple contact for this issue?

               

              Thanks in advance

               

              Giorgio

                • Re: LTE label instead of 4G on Apple devices
                  eskimo Apple Staff Apple Staff (7,180 points)

                  How can we get in touch with right Apple contact for this issue?

                  I’m sorry but I don’t have any contact details for that.  It sounds like you’re an MVNO, in which case I recommend that you escalate this with your ‘parent’ carrier.

                  Share and Enjoy

                  Quinn “The Eskimo!”
                  Apple Developer Relations, Developer Technical Support, Core OS/Hardware
                  let myEmail = "eskimo" + "1" + "@apple.com"