2 Replies
      Latest reply: May 23, 2017 9:12 PM by An IOS developer RSS
      e.francesconi Level 1 Level 1 (0 points)

        Hi Apple Support,

        I need to use callKit sdk in our devices configured in Guided Access mode. We have several iPad (kiosk mode) installed in hotels and we need to receive incoming calls.

         

        I noticed callKit support doesn't work if our iPad/iPhone are in guided access mode.
        A simple way to reproduce this issue is using SpeakerBox in guided access mode.

         

        To reproduce it:

        - install SpeakerBox sample

        - start guided access mode

        - simulate an incoming call

         

        I noticed:

        - if device is in lock mode the device start ring but no keypad is shown

        - if device is not locked I see on the navbar a notification about an incoming call but no interaction to answer the call.

         

        For our business is very important use this feature, can I assume this is a callKit issue?

         

        Best regards

        Elio

        • Re: Support CallKit in Guided Access Mode
          eskimo Apple Staff Apple Staff (6,665 points)

          Hi Apple Support,

          Just to be clear, DevForums is not a formal support channel.  If you want formal support for issues like this, you should open a DTS tech support incident.

          I need to use callKit sdk in our devices configured in Guided Access mode. We have several iPad (kiosk mode) installed in hotels and we need to receive incoming calls.

          Ah, um, are you sure you’re using the right terms here?  Guided Access is a user level feature (Settings > General > Accessibility > Guided Access) and it’s pretty odd to use that in a managed environment (like a kiosk).  Most managed devices use Single App Mode (SAM) or Autonomous Single App Mode (ASAM).  This post has a survey of these features.

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          Apple Developer Relations, Developer Technical Support, Core OS/Hardware
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          • Re: Support CallKit in Guided Access Mode
            An IOS developer Level 1 Level 1 (0 points)

            In my opinion Ello has a valid reason to use "guided acces", setting up a managed device is more complicated. However facetime will obviously be blocked by guided access. How did you solve it Ello?