9 Replies
      Latest reply: Nov 2, 2016 9:22 AM by eskimo RSS
      ddunham Level 1 Level 1 (10 points)

        My tester is remote and doesn’t use Xcode. But she grabbed a crash log for me. The only problem is, I don’t seem to be able to import it into the new Xcode. (This is an ad hoc build, so nothing shows up in the Crashes tab of the Organizer, and I can’t drag a .crash file there.)

        • Re: Import an emailed crash log into Xcode 7
          eskimo Apple Staff Apple Staff (5,995 points)

          If you plug in /any/ device then select the device in the Devices window and click View Device Logs, you should be able to drag the crash report into the resulting sheet.

          And yes, I know that's not obvious )-:

          Share and Enjoy

          Quinn "The Eskimo!"
          Apple Developer Relations, Developer Technical Support, Core OS/Hardware
          let myEmail = "eskimo" + "1" + "@apple.com"

            • Re: Import an emailed crash log into Xcode 7
              flarosa Level 1 Level 1 (0 points)

              Does this still work in Xcode 8? I tried it and nothing happened.

                • Re: Import an emailed crash log into Xcode 7
                  eskimo Apple Staff Apple Staff (5,995 points)

                  Since this thread was last touched one of my colleagues updated Technote 2151 Understanding and Analyzing iOS Application Crash Reports with all the latest info on crash reports.  Please read it through.

                  Share and Enjoy

                  Quinn “The Eskimo!”
                  Apple Developer Relations, Developer Technical Support, Core OS/Hardware
                  let myEmail = "eskimo" + "1" + "@apple.com"

                    • Re: Import an emailed crash log into Xcode 7
                      flarosa Level 1 Level 1 (0 points)

                      Thanks for the link. I did try the steps in the Technote, and they do not work on my computer. I would suggest you try it yourself or have someone else try it, the documented steps do not work in Xcode 8 on macOS Sierra using the files I received from the app review team.

                       

                      Frank

                        • Re: Import an emailed crash log into Xcode 7
                          eskimo Apple Staff Apple Staff (5,995 points)

                          I would suggest you try it yourself …

                          That’s a bit hard to do given that I don’t receive crash reports from the App Review team (-:

                          Seriously though, most symbolication problems are caused by the lack of the relevant .dSYM file, either because it’s out-and-out missing, or because Spotlight can’t find it.  I posted about this recently.

                          Share and Enjoy

                          Quinn “The Eskimo!”
                          Apple Developer Relations, Developer Technical Support, Core OS/Hardware
                          let myEmail = "eskimo" + "1" + "@apple.com"

                            • Re: Import an emailed crash log into Xcode 7
                              flarosa Level 1 Level 1 (0 points)

                              When does the .dSYM file get created? Where is it stored? What would cause it to go missing or not be created in the first place?

                               

                              The archived build I created when I submitted this app is still on my computer. The box for "Include app symbols for your application to receive symbolicated crash logs from Apple" was checked when I uploaded the build. The build setting for "Debug Information Format" is set to "DWARF with dSYM File". I also checked Debug Information Level (Compiler Default) and Generate Debug Symbols (Yes).

                               

                              The only thing I can think of that I might have done is selected Clean from the Product menu at some point; would this do it?

                               

                              Frank

                                • Re: Import an emailed crash log into Xcode 7
                                  eskimo Apple Staff Apple Staff (5,995 points)

                                  When does the .dSYM file get created? Where is it stored? What would cause it to go missing or not be created in the first place?

                                  As TN2151 says, the .dSYM is within your .xcarchive.

                                  Share and Enjoy

                                  Quinn “The Eskimo!”
                                  Apple Developer Relations, Developer Technical Support, Core OS/Hardware
                                  let myEmail = "eskimo" + "1" + "@apple.com"

                              • Re: Import an emailed crash log into Xcode 7
                                mikewithak Level 1 Level 1 (0 points)

                                I had the same problem. The crash file sent to me by Apple was a .txt file, I changed the file extention to .crash and then I was able to drag and drop it into the device log as mentioned in TN2151

                                  • Re: Import an emailed crash log into Xcode 7
                                    eskimo Apple Staff Apple Staff (5,995 points)

                                    I changed the file extention to .crash and then I was able to drag and drop it into the device log as mentioned in TN2151

                                    Thanks for posting this tidbit.

                                    Also, I want to clarify one part of this with you.  Can you get in touch with me via email?  My email address is in my signature.

                                    Share and Enjoy

                                    Quinn “The Eskimo!”
                                    Apple Developer Relations, Developer Technical Support, Core OS/Hardware
                                    let myEmail = "eskimo" + "1" + "@apple.com"