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Re: Can't add card to search ads
iphonesteve79 Sep 28, 2016 6:50 PM (in response to danielM12)Having the same issue!
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Re: Can't add card to search ads
danielM12 Sep 28, 2016 7:04 PM (in response to iphonesteve79)okay that makes me feel better. hopefully they get around to fixing the issue.
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Re: Can't add card to search ads
Viktor Sep 28, 2016 10:46 PM (in response to danielM12)Have the same problem((
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Re: Can't add card to search ads
HerrDerToene Sep 28, 2016 11:55 PM (in response to danielM12)Same problem here (Berlin, Germany)
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Re: Can't add card to search ads
NguyenAnhApps Sep 29, 2016 12:01 AM (in response to danielM12)I have the same issue. I could not send contact to resolve. The website seems to have many bugs.
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Re: Can't add card to search ads
NguyenAnhApps Sep 29, 2016 3:07 AM (in response to NguyenAnhApps)Hi All,
I found out the issue. Please replace other card.
Please read this:
Valid credit cards
Search Ads accepts Visa, MasterCard, American Express and Discover. For Discover Card, we can only accept payment in U.S. dollars, and your account billing currency must be set to the U.S. dollar. Cards from the following countries are not valid forms of payment: Austria, Chile, Cuba, Ghana. Hungary, Iran, Mauritius, North Korea, Philippines, Singapore.
Other invalid forms of payment include pre-paid cards, gift cards, ATM/debit cards, and digital wallets such as PayPal and Venmo.
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Re: Can't add card to search ads
antongaden Oct 14, 2016 2:02 AM (in response to NguyenAnhApps)I am using Visa, and it still says "error"
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Re: Can't add card to search ads
17Studio Sep 29, 2016 12:36 AM (in response to danielM12)And I have a problem, I think is the problem at all
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Re: Can't add card to search ads
truvorr Sep 29, 2016 12:42 AM (in response to danielM12)The same here. (Russia)
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Re: Can't add card to search ads
ibrahim_javees Sep 29, 2016 1:19 AM (in response to danielM12)Me too
, from Jordan -
Re: Can't add card to search ads
frey Sep 29, 2016 6:02 AM (in response to danielM12)Me too!
EDIT: Now it worked. I first skipped the payment infos and added them afterwards in the settings.Try it!
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Re: Can't add card to search ads
17Studio Sep 29, 2016 6:56 AM (in response to frey)Still doesn't work
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Re: Can't add card to search ads
Paul Ollivier Oct 4, 2016 5:47 AM (in response to frey)Still doesn't work too ( France )
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Re: Can't add card to search ads
ramspeed25 Sep 29, 2016 6:57 AM (in response to danielM12)Doesn't work for me with 2 different cards.
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Re: Can't add card to search ads
bichtien_camau Sep 29, 2016 9:05 AM (in response to danielM12)Me too, From Vietnam
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Re: Can't add card to search ads
animaonline Sep 29, 2016 9:27 AM (in response to danielM12)Same here. (Norway)
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Re: Can't add card to search ads
JennyChi Sep 29, 2016 9:30 AM (in response to danielM12)I read info here http://searchads.apple.com/help/payments#payment-methods
The main reason is we use Prepaid/Debit card. I am from Vietnam too, here quite difficult/complex to get Credit card. But Apple allow us to buy developer account with debit card, i don't undestand why they limit it with search ads.
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Re: Can't add card to search ads
rsapps Sep 29, 2016 10:08 AM (in response to danielM12)The countries i have credit cards or can get them in aren't even currently listed! While everywhere else on Apple services they are, this is discmofroting to say the least as it places certain developers in a great disatvantage.
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Re: Can't add card to search ads
Kirshor Sep 29, 2016 6:56 PM (in response to danielM12)same here (VietNam)
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Re: Can't add card to search ads
bichtien_camau Sep 29, 2016 8:21 PM (in response to danielM12)Finally, I tried to add my Visa credit card and it successfull added to my Search Ads Account. I think Apple requires the credit card, not debit card for this Search Ads account.
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Re: Can't add card to search ads
Tensift Sep 30, 2016 3:24 AM (in response to danielM12)Same problem here in Morocco. My country, a 34 million people nation, is not even on the list.
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Re: Can't add card to search ads
GUATBI OSSAMA Feb 19, 2018 3:40 PM (in response to Tensift)We're two moroccans now , waiting for a7wach to join us
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Re: Can't add card to search ads
DigitalRogues Sep 30, 2016 7:04 AM (in response to danielM12)I've got the same issue, in the USA, with a valid Visa card.
Also have the issue that the contact form doesn't send either. Apparently they released the website too soon.
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Re: Can't add card to search ads
downsouth316 Sep 30, 2016 7:52 AM (in response to danielM12)Umm why won't they accept debit cards? That is silly. Most Americans have debit cards. Google Ads accepts debit cards. I can understand why they wouldn't accept gift cards but yeah not accepting debit cards is crazy
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Re: Can't add card to search ads
urix Sep 30, 2016 4:09 PM (in response to danielM12)Credit card added successfully. (Russia) (Debit cards did not work in this case)
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Re: Can't add card to search ads
leonid Oct 1, 2016 1:51 AM (in response to danielM12)Tried 4 debit cards and none of them worked. Apparently apple accepts only credit cards at this moment, which is silly... Would be helpful to hear an answer from an apple employee about this situation. Is that an issue that will be fixed or it's intentional?
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Re: Can't add card to search ads
KevinS Oct 1, 2016 9:29 AM (in response to leonid)After reading this post, I tried a regular VISA instead of my Debit card and it worked! My campaign still says "Hold (2)" at the moment.
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Re: Can't add card to search ads
leonid Oct 1, 2016 3:30 PM (in response to KevinS)Was that a credit or debit card that did work?
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Re: Can't add card to search ads
drewster Oct 6, 2016 5:12 AM (in response to leonid)For what it's worth, I used a debit card and it worked fine.
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Re: Can't add card to search ads
Paul Ollivier Oct 4, 2016 5:52 AM (in response to danielM12)Same issue here ( France, standard Visa card )
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Re: Can't add card to search ads
LeCock Oct 6, 2016 4:47 AM (in response to danielM12)Same issue here ( Romania, standard Visa card )
Found some relevant information:
Please note that Search Ads accepts Visa, MasterCard, American Express and Discover. For Discover Card, we can only accept payment in U.S. dollars, and your account billing currency must be set to the U.S. dollar. Cards from the following countries are not valid forms of payment: Austria, Chile, Cuba, Ghana. Hungary, Iran, Mauritius, North Korea, Philippines, Singapore. Other invalid forms of payment include pre-paid cards, gift cards, ATM/debit cards, and digital wallets such as PayPal and Venmo. If you try to enter an invalid form of payment three times, you must wait 24-hours before updating your account with a valid payment method. Visit the Payments section of Search Ads Help for more information.
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Re: Can't add card to search ads
Acre88 Oct 20, 2016 11:14 AM (in response to danielM12)Just got a response from support confirming that Apple Seach Ads will only accept a VISA card if it's attached to a line of credit ("credit card"), not to a checking account ("debit card"). No other explanation really. Perhaps it's a technical limitation or a fraud-protection something, but without more info I can only guess. No indication if this policy will ever change.
Response from support : "Please note that if your issuing bank considers your card type to be a debit card, we will not accept that card type. If you have a credit card that you know has been confirmed by your bank to not have any debit capabilities, please try adding that card as your valid payment method."
Anyhow, for the record, this was a card from USAA (US bank) for a US-Texas resident. I don't use credit cards, so I guess I'm out of luck here.
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Re: Can't add card to search ads
app.educational Dec 10, 2016 8:54 PM (in response to danielM12)I have the same issue... i am usind visa debit card from Australia.
any response from Apple ?
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Re: Can't add card to search ads
uapp Dec 13, 2016 7:15 AM (in response to danielM12)I can't connect any of my cards.
Error saving credit card information. Try again later. (Error: 1481642133145)
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Re: Can't add card to search ads
UVDigi Jan 13, 2017 2:37 AM (in response to danielM12)I am having same issue, I have VISA Credit Card
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Re: Can't add card to search ads
oisu Feb 4, 2017 6:36 AM (in response to danielM12)Same here
Currency is US dollar, VISA card, from Japan.
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Re: Can't add card to search ads
thyselius Feb 15, 2017 11:09 AM (in response to oisu)Having the same problem (have tried every day for one week) in Sweden, Mastercard.
"Error saving credit card information. Try again later. (Error: 1487185760125)"
L. O. L.
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Re: Can't add card to search ads
iha Feb 17, 2017 7:03 PM (in response to danielM12)I met same problem and now fixed when I removed all virus checks and URL filters.
Master card from Japan. I hope this will help you.
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Re: Can't add card to search ads
sunhour Feb 17, 2017 7:20 PM (in response to danielM12)The same problem (Cambodia)
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Re: Can't add card to search ads
dosboxd Feb 21, 2017 7:47 AM (in response to danielM12)The same problem (Kazakhstan, VISA debit card, currency - KZT)
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Re: Can't add card to search ads
dosboxd Feb 22, 2017 9:08 AM (in response to danielM12)I solve it by opening new virtual card in USD currency, which cost me $0.31 and adding $2 on the card account.
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Re: Can't add card to search ads
multimobi Feb 23, 2017 12:11 PM (in response to dosboxd)Hi dosboxd,
Can you tell me where did you open new virtual card, on what service/bank? Thanks!
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Re: Can't add card to search ads
SiloSeattle Mar 1, 2017 3:59 PM (in response to danielM12)I'm using a REAL Visa credit card from Bank of America. Not debit card. I'm in the US and my account is setup for US Dollars. Apple still wont take the card. Anyone have a real solution. Email support hasn't helped. Is there a phone number to call them?
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Re: Can't add card to search ads
FitsByDesign Mar 14, 2017 12:43 AM (in response to danielM12)Same issue, REAL Mastercard CREDIT CARD, USA. (Tried 4 credit cards with credit lines - 3 Mastercards and 1 Visa)
I tried adding the card from Google Chrome, Explorer and Safari via my iPad....same error message. I also added my credit card to my Apple Wallet, no success. I submitted a help claim, recieved a auto-reply with a claim nuumber. I'll update when possible.
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Re: Can't add card to search ads
farbgeist May 21, 2017 4:18 AM (in response to danielM12)I get the following error:
Search Ads does not currently accept this type of card. (Error: 1495365281735)
It is a prepaid MasterCard with about 2000 Euros loaded on to the account.
@Apple: What is the problem?
Best regards
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Re: Can't add card to search ads
TomDesmet Dec 2, 2019 6:27 AM (in response to danielM12)+1 still the same problem