Xcode - organizer not showing crashes

Developer Tools & Services Xcode Xcode

CodingSam OP

Created Jul ’17

Replies 24

Boosts 2

Views 24k

Participants 25

Hey!

I am having problems with Xcode, I am unable to view the error reports for our app. It works for one of the guys on my team, and we have the exactly same itunesconnect permissions. And it only works for him. Not for anyone else.

When I try to download the dSYMs files for our latest release in the organizer, I get an error showing that we need to accept the updated Apple Developer Program License Agreement. We have checked multiple times that those are accepted.

Are these problems related? And how can I solve them?

Xcode Version 8.3.3 (8E3004b)

MacBook Pro (Retina, 15-inch, Mid 2015), version 10.12.5 (16F73)

Sincerely,

Samuel

Boost

renderpolygons OP

Dec ’20

Same problem here with iOS apps in testflight, xcode 12.2, bigsur 1.0.1

alobaili OP

Jan ’21

I was able to view my crash logs in Xcode by downloading them from App Store Connect then right-click the .crash file and choose Open With > Xcode.

After that the same behavior as clicking the Open in Project button from Xcode organizer; It will ask me which project to open and then I can view the crash report and trace it in code.

This is just a workaround. I hope this original issue is fixed so that the same crashes in App Store Connect > TestFlight > Crashes appear inside Xcode > Organizer > Crashes.

zatochisto OP

Mar ’21

Make sure you have chosen iOs apps, not macOs apps in dropdown of Organizer

raseone OP

Oct ’22

Having a similar issue.

"Error Downloading Crashes List" An error occurred preventing xCode from downloading crashes list. "username" failed with error: Waiting for future 'CrashPointNetworkListSource' to complete timed out.

I don't see any agreements that need to be dealt with or certificate or log-in issues. Just keeps failing.

appaul OP

Dec ’22

Having a similar problem with Xcode 14.1: it constantly fails loading the list of all app versions and some other information like Hang reports from Connect. "Xcode failed to load app versions for *. * failed with error: There was a network error: The request timed out." So disappointing..

pleasedont OP

Jan ’23

The originally reported bug is still present in Version 14.2 (14C18). Sometimes the 'CrashPointNetworkListSource' error appears but usually not, usually the organizer just says "No Crash Logs". That's despite there being a crash on App Store Connect. (Unfortunately, due to a different bug, the crash feedback on App Store Connect provides next to no information, certainly nothing useful.)

bmitioglov OP

Feb ’23

Apple, you need to do something with it, there is no way right now to see actual logs of the crashes that happened, even on TestFlight. Please do something about it

cliffr OP

Mar ’23

As of right now Mar. 22, 2023 NO TestFlight build that is crashing is delivering ANY crash reports. I am having to have users email them manually. What is going on APPLE?!

vladinecko OP

Feb ’24

+1 to everyone here. While the thread has been viewed thousands of times, there aren't really that many actual posts (and that's across 6+ years) so I wonder if this is a much smaller issue than it seems. Alternatively, I wonder if this isn't the right place to file this issue in the first place. To rule out the latter possibility, I went ahead and opened a ticket to Apple via the Feedback Assistant (case ID FB13585955) where I also referenced this thread. If I hear back from them (not sure how public the feedback tickets are), I'll try to update this thread with the findings. Even if this issue doesn't affect many developers, I hope Apple will at least provide us with some debug steps. Otherwise, it's just educated guesses, which is very time-consuming (and wasteful).