MDM Push Certificates renewal does not work and redirects to a not found page

Business & Education Device Management
invi OP
Created Dec ’24
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When clicking Upload for the CSR file, there is no APNS certificate available for download.

Instead, the portal redirects to https://www.apple.com/filenotfound

MDM Push Certificates are critical for the operation of managed devices, if they expire, all devices will have to be reenrolled creating a catastrophic event for all the customers devices.

Please review and given how critical this service for renewing certificates is for your customers, please also make sure it is always available without downtimes.

Let me know if you need more details, Thank you, Sergio

Answered by ForumsContributor in
Replies  1
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Views  283
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invi OP
4w
Accepted Answer

We spotted the issue.

In the plist for the CSR, the certificate was wrapped inside a <data> field. By changing the <data> field into a <string> field made it work it out.

A better feedback from the validation when uploading a new CSR would help everyone to spot these issues quicker.

Thank you, Sergio

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