iPhone Video Upload Error - reason unknown

Question

SensoriumArte OP

Created 2w

Replies 1

Boosts 0

Participants 2

Hi everyone,

I'm developing a customization tool in which our customer can upload a mp3 or mp4 file that will be scannable through our AR application. On desktop and Android, this is working perfectly. For some reason however, on iPhone we're unable to load most of the video files. I've checked the clips, and they are .mov/h.264 files which are supported by iPhone.

We're currently not sure how we can fix this issue to allow customers that own an iPhone to upload clips to our website.

Any tips in the right direction are more than welcome.

thanks in advance!

Boost

Answer 1

Engineer OP

Apple

2w

Hello @SensoriumArte, thank you for your post. Do you get the same results with just the relevant code in a small test project? If so, please share a link to your test project. That'll help us better understand what's going on. If you're not familiar with preparing a test project, take a look at Creating a test project.

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