On October 25, 2024, our company's Apple developer account (***@.com) received an email stating that "the developer account was associated and required a written declaration within 30 days." We provided the requested document as instructed and received a reply on November 2, indicating that the account had been restored to normal use. However, confusingly, we received the same email again on November 23, with the content still being "the developer account is associated and requires a written document to be submitted within 30 days."
The amusing outcome emerged as follows: The response from Apple's review committee essentially meant that "the improvements described in the document were insufficient to address the issues previously identified," leading to a 30-day suspension of the account. Is this really the attitude of Apple employees? There is evidence that the "written document" was stored in Google Drive, which has functionalities such as usage statistics, view counts, download counts, etc. Apple's reviewer, without viewing or downloading the written document, directly replied with a template email claiming that "the improvements described in the file are insufficient to solve the previous issues." Can this really be considered professionalism when the reviewer states that the issue remains unresolved without even examining the document?
As developers, what specific steps did our company take to prevent the account from being associated again? Please take the trouble to open the following URL to download the written declaration document, which contains the specific steps: URL
Our Apple ID is :*********, and under this account, there is only one app. Since its launch, we have released multiple updates and invested significant funds into Apple ADS promotion. The user base in China's Android market has exceeded one million; now due to the account suspension issue, the app has been taken down again, severely impacting our business. Isn't this unfair treatment of developers?
We appreciate the help provided by the Apple customer service team and sincerely hope for the swift restoration of our account's usage rights.
对开发者的不公平对待：
我公司的苹果开发者账号*******@****.com于2024年10月25日收到一封邮件，称“开发者账号被关联，需在30天内提交书面声明”。我们按要求提供了声明文件，并于11月2日收到回复称账号已恢复正常使用。然而，令人困惑的是，我们在11月23日再次收到了相同的邮件，内容依旧是“开发者账号被关联，需在30天内提交书面文件”。
非常搞笑的结果出现了：“苹果审核委员给的答复大概意思就是‘文件中描述的改进不足以解决先前发现的问题’，账号30天后封禁。”难道这就是苹果员工的态度吗？有证据表明：“书面文件”存放在Google云端，具备浏览查看、下载次数等功能；苹果审核员在没有浏览或下载书面文件的情况下，直接以模板式邮件回复，声称“文件中描述的改进不足以解决先前发现的问题”。审核员在未浏览书面文件的情况下，直接说不足以解决问题，这难道就是所谓的专业精神吗？
作为一名开发者，我司针对账号再次被关联，采取了哪些具体步骤来防止其再次发生呢？请辛苦打开以下URL地址下载书面声明文件，里面有具体的步骤：[]
我司的Apple ID为**********，该账号下仅有一款APP。自上线以来，多版本更新，并投入了大量资金进行苹果ADS推广。中国安卓市场用户已突破百万；现在由于账号封禁问题，APP再次被下架，对我们的业务造成了严重影响。难道这不是对开发者的不公平对待吗？
感谢苹果客服团队提供的帮助，真心希望尽快恢复账号的使用权