Urgent Assistance Needed for App Transfer from Expired Account

Question

JohannVassallo OP

Created 4d

Replies 2

Boosts 0

Participants 1

Hello,

I’m an indie developer of Phone Dice, an app that has been on the App Store for over seven years. Unfortunately, due to an issue with the developer account renewal, Phone Dice was removed from the App Store 24 days ago, and I have been struggling to restore it since.

The renewal issue occurred because of a company name change. We successfully updated the company details and re-enrolled with a new developer account (ID: RZY4WCV78Z), and I have successfully paid the membership fee.

However, since the old developer account has expired, I am unable to initiate the transfer of Phone Dice to the new account myself.

I have contacted Apple Developer Support via email several times, with no response since Thursday. The prolonged downtime has severely impacted our user base, as the game has been unavailable for 24+ days, causing a significant drop in our daily users.

Details:

Old Account:

Bundle ID: com.siliconmalta.phonedicegame

Team ID: R6GTLL7EZ6

New Account:

Team ID: 8BJDW5CDG7

Case Number: 102456797002

I would be incredibly grateful for any help, advice, or escalation on this matter. The situation has become quite urgent due to the ongoing loss of our player base.

Thank you in advance for any assistance or insights.

Answered by JohannVassallo in 815923022

Hello everyone,

I'm happy to report that the issue has finally been resolved! Phone Dice has been successfully transferred from the old account to the new one, and the app status is now "Active." 🎉

I want to thank everyone who took the time to read my post or offer advice. Your support means a lot, and I'm very relieved to have this all sorted out.

For anyone in a similar situation: persistence is key. If you find yourself stuck, make sure to follow up regularly and escalate where possible. It took longer than expected, but I'm grateful to finally have Phone Dice back on track.

Thanks again!

Boost

Answer 1

JohannVassallo OP

2d

The app has been down for over 24 days, which has severely impacted our user base and revenue. I’ve tried reaching out through all available support channels, but no solution has been provided yet.

If anyone from the community or any Apple staff has experience with transferring apps from an expired account, or can assist in escalating this case, it would mean a lot to us. Any insights or help would be greatly appreciated.

Thanks in advance for your time.

0

Answer 2

JohannVassallo OP

2d

Accepted Answer

Hello everyone,

I'm happy to report that the issue has finally been resolved! Phone Dice has been successfully transferred from the old account to the new one, and the app status is now "Active." 🎉

I want to thank everyone who took the time to read my post or offer advice. Your support means a lot, and I'm very relieved to have this all sorted out.

For anyone in a similar situation: persistence is key. If you find yourself stuck, make sure to follow up regularly and escalate where possible. It took longer than expected, but I'm grateful to finally have Phone Dice back on track.

Thanks again!

0