Thank you so much for bringing this issue to our attention. Could you please provide the following information to help us resolve the crashing problem? There is no much information on the post besides that is iOS.
- Steps to Reproduce the Crash: The more detailed steps you can offer, the better. Let us know exactly what you do before the app crashes, including the specific actions you take and any relevant menus or buttons.
- Screenshots and Duration: Taking screenshots of each step in the process and inserting them into your message would be fantastic. Also, please note how long after putting the app in the background it crashes.
- App Information: Could you please provide us with the following:
- iOS version
- App ID
- Link to the app store listing
- Crash report (as an attachment): Crash reports are usually privacy-sensitive, so if possible, could you please send it as an attachment? Providing the crash report attached will greatly aid us in debugging and diagnosing the issue. Trying to read a lengthy pasted crash log is indeed challenging and our tools can symbolize it more accurately from an attachment.
- Any other relevant information: Even if it seems small, it could be crucial! For example, any recent changes made to your device, or if you are using any specific third-party apps.
To investigate and resolve the crash yourself please follow these steps:
- Collect a crash report created by the operating system. See Acquiring Crash Reports and Diagnostic Logs. If your app crashed during review, please ask App Review for the crash report.
- Fully symbolicate the crash report. See Adding Identifiable Symbol Names to a Crash Report.
- Match the crash report to a common pattern. Based on the pattern, take specific actions to further investigate the crash. See Identifying the Cause of Common Crashes.
For additional help investigating why your app crashed, please refer to the following resources:
- Analyzing a Crash Report
- Diagnosing Issues Using Crash Reports and Device Logs
- Understanding Crashes and Crash Logs
Your help in providing these details will be greatly appreciated. We'll do our best to resolve this issue as soon as possible.