Parental Content Filtering MDM Payload causes internet issues on Mac Silicon devices with OS 14 and above

Since the release of macOS 14.0, we have encountered issues with the Content Filtering MDM Payload. This problem is unusual but can be resolved by restarting the system.

Prerequisites:

  1. macOS 14 or higher
  2. Any Mac with a Silicon (ARM) processor
  3. Restrictions Payload and Parental Content Filtering Payload must be installed on the device, either manually or through any MDM service

Issue Details:

  1. When the Parental Content Filtering Payload is removed after installation, it causes internet issues, and browsers display "The site can't be reached".
  2. This affects applications as well, with Safari being the only application that continues to work.
  3. The issue can be resolved by either re-adding the Content Filtering Payload or restarting the Mac.

Links:

  1. Restriction Payload: https://drive.google.com/file/d/1buwLFgbjTRXij9ZSv1QrDeRnWbFfKNtq/view?usp=drive_link
  2. Content Filtering Payload: https://drive.google.com/file/d/1eAJiBg4N__dML65MRDH7hYCocuTqOCcu/view?usp=drive_link
  3. System Logs: https://drive.google.com/drive/folders/1hKKNAoMn_4x1CqMTxz1bPrUucCbftjO9?usp=drive_link
  4. Screen Recording: https://drive.google.com/file/d/1uS8CJqe9p9DG9XzhUnIsY35eme4Dxs60/view?usp=drive_link
Answered by Frameworks Engineer in 792587022

This issue has been fixed in macOS Sonoma 14.5, which is currently available through a software update.

Accepted Answer

This issue has been fixed in macOS Sonoma 14.5, which is currently available through a software update.

Parental Content Filtering MDM Payload causes internet issues on Mac Silicon devices with OS 14 and above
 
 
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