E-SIM Configuration Challenges: Multiple Carriers Entitlement Request and Processing Timeframes

Question

Created Mar ’24

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Hello! Firstly, I am submitting an entitlement request to access the E-sim configuration for the iOS application. While filling out the form, I encountered an issue with providing carrier information. The form is designed for a single carrier, but I have five carriers. Should I list all of them?

Secondly, I have come across numerous discussions online regarding the time it takes to process such requests. Could you please provide me with an estimated timeframe for completion? Our customer is interested in completing the feature within a month.

Thanks

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Answer 1

DTS Engineer OP

Apple

Mar ’24

Should I list all of them?

Yes.

Could you please provide me with an estimated timeframe for completion?

No.

When applying for this entitlement, my advice is that you work with your carrier contact at Apple to escalate your request. That’s tricky if you’re not working directly for a carrier. In a situation like yours, you might be able to make some progress by talking to your ‘parent’ carrier (or carriers).

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