Notarytool stuck at "In Progress"

Code Signing Notarization
suhail_ OP
Created Oct ’23
Replies 24
Boosts 2
Views 4.1k
Participants 13

I've been trying to notarize an installer (.pkg file) on a new laptop. Previous versions have been notarized successfully on a previous Mac.

However, in spite of having the required certificates (same as the old Mac, generated for the new Mac) the submission gets stuck at "In Progress".

Doing it multiple times (even hours apart) doesn't help.

Is there a FAQ / suggested list of steps to help resolve this issue?

Here's what I see:

xcrun notarytool history --keychain-profile "(my profile name)" results in (problem started with v4, the first version I've tried on this new Mac):

createdDate: 2023-10-17T01:34:36.911Z
id: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
name: xxxxxxxxxx-v4.pkg
status: In Progress
--------------------------------------------------
createdDate: 2023-10-17T01:33:59.191Z
id: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
name: xxxxxxxxxx-v4.pkg
status: In Progress
--------------------------------------------------
createdDate: 2023-10-16T21:01:25.832Z
id: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
name: xxxxxxxxxx-v4.pkg
status: In Progress
--------------------------------------------------
createdDate: 2023-10-16T19:57:44.776Z
id: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
name: xxxxxxxxxx-v4.pkg
status: In Progress
--------------------------------------------------
createdDate: 2023-10-02T14:17:34.108Z
id: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
name: xxxxxxxxxx-v3.pkg
status: Accepted
--------------------------------------------------
createdDate: 2023-09-28T14:04:46.211Z
id: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
name: xxxxxxxxxx-v2.pkg
status: Accepted
--------------------------------------------------
createdDate: 2023-09-20T17:28:46.168Z
id: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
name: xxxxxxxxxx-v1.pkg
status: Accepted
--------------------------------------------------

xcrun notarytool log xxxxxxxxxxxxxxxxxxxx --keychain-profile "(my profile name)" results in:

Submission log is not yet available or submissionId does not exist
  id: xxxxxxxxxxxxxxxxxxxxxxxx
Answered by DTS Engineer in 782469022

Earlier I wrote:

Getting info about this into the official docs is on my to-do list, but it’s a long to-do list )-:

While I can’t claim any credit for this (this work never did make it to the front of my to-do list)-: Apple just published Q&A with the Mac notary service team that offers a bunch of hints and tips on how best to interact with the notary service. The “additional analysis” discussed in that Q&A is what we’ve been talking about on this thread.

Share and Enjoy
—
Quinn “The Eskimo!” @ Developer Technical Support @ Apple
let myEmail = "eskimo" + "1" + "@" + "apple.com"

Replies  24
Boosts  2
Views  4.1k
Participants  13
adwazime OP
Jul ’24

I had the same issue. Sending the first file took more than a day.

The solution was to contact developers' support and ask them to help me with it, and then like a miracle things started to work.

It seems like someone needs to approve you manually.

0
tlowe OP
Sep ’24

It has now been over a year since this issue was reported and it's still a problem. We've been awaiting confirmation of our notary request for over 15 hours now. Two of our developers, including myself have attempted submitting the notary request and we are still without a response. This is bad for our business and communicated delivery time commitments. Apple, what is being done to remedy this?

Example submissions that are still delayed: 3ad6b7d6-4b4f-4fee-8695-fdd42f1a91dc afeb8ff6-5465-425a-948e-5863c9ffcbca

Please advise.

0
calin OP
Sep ’24

Unfortunately I can also confirm this is still happening. More than 13 hours since submitted, stuck at "In Progress".

0
filbercio OP
Sep ’24

@tlowe & @calin -

I had the exact same experience as @adwazime. When this was happening to me I filed a DTS ticket. Then a day or two later the problem seemed to magically fix itself.

Good luck!

1
calin OP
Sep ’24

The notarization process completed after ~36 hours.

0
anshrathodfr OP
Sep ’24

I read the whole thread, this is stupid why aren't fixing this? it's just a very bad experience.

0
yorkshire-snowman OP
Oct ’24

We use pipelines in Azure DevOps. They fail after an hour.

We have 4 different builds per project. Making them manually is not something I am prepared to consider.

We actually need this to be fixed. The notarisation needs to be completed within 15 minutes max.

0
dan_remaincalm OP
2w

Hi all, just adding to the sadness on this thread.

I am an experienced developer but new to osx development.

I'm getting ready for beta testing of my new software. I was able to notarize a test build successfully (and that installed on a clean mac correctly), but since then all notarizations have failed in "In Progress" state. There's been a few days of that, even after rolling back to last-known-good.

I tried filing feedback but I haven't seen a response yet.

If any Apple folks are here: Successful notarization ID: "jobId": "15d47f92-204e-4fc8-bbd8-c2aa11787bd9",

Different attempt, failed: 6e361f78-82f5-45e8-a9d1-1d6b14ce6d33

Rolled back to last known good (or close to it), failed: 126cba0b-b348-4f70-ab74-ad345394f8d7

I've tried every 12hrs or so for the last few days, to no avail.

Any assistance would be greatly appreciated. Thanks.

0
dan_remaincalm OP
2w

......and after a couple of days now they're all Accepted. no other notifications. weird. thanks if anyone was able to fix that, cheers.

0
Notarytool stuck at "In Progress"
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