Can not upload screenshots

App Store Distribution & Marketing App Store Connect
aman_ag OP
Created Apr ’23
Replies 148
Boosts 66
Views 22k
Participants 138

I'm trying to upload screenshots of my app to publish my app but an error keeps preventing me to do so. I've successfully uploaded screenshots for 6.5" display, when doing the same thing for 5.5" display, I drag the image, the progress bar appears and goes away and the image is uploaded. After a few seconds, the screenshot turns red with error "Somthing went wrong. Delete the assets and try again".

Well, I've tried multiple times with different images but getting the same error. Any ideas?

Answered by App Store Connect Engineer in 750160022

We believe we have resolved this issue. If you encounter issues with screenshots, you may need to delete and re-upload them.

Replies  148
Boosts  66
Views  22k
Participants  138
sultanfroma OP
Apr ’23

Same issue

0
hamzaTechSwivel OP
Apr ’23

Same issue...

2
drsilent OP
Apr ’23

Same issue

2
IssamK OP
Apr ’23

It's getting long... How do we know if Apple is aware of the problem ?

2
sohan1154 OP
Apr ’23

It's really very long time and apple didn't reply about same

2
VykGlod OP
Apr ’23

Same here! Apple, come on, please solve this. You have trillions in your bank account and you can't resolve such a bug? :)

4
flotruglio OP
Apr ’23

Same here! Please Apple solve this!

1
djcomy OP
Apr ’23

+1

1
xielei.233 OP
Apr ’23

+1

1
gergana OP
Apr ’23

Same issue here. This is blocking our app release! Did someone manage to fix it or is it Apple problem?

1
Fahry OP
Apr ’23

Still tying but no luck... +1

1
Serus OP
Apr ’23

Same problem here...

1
Handcoded OP
Apr ’23

+1

1
Alice_kurotori OP
Apr ’23

+1

1
aman_ag OP
Apr ’23

So many "same" comments. Is the upvote button not working either? lol

2
Can not upload screenshots
First post date Last post date
 
 
Q