Problems after App Transfer

Question

Created Nov ’22

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I have just created a new business developer account, and I have transferred all of my apps to it. That was easy. The app id's are all in my new account.

If I create a new Xcode project, I can install it on the actual device with no issues. My problem is when I try to update one of my apps that i've downloaded from the App store. I get the message "Unable to install 'appName'". I've been googling for 24 hours, trying to look into this. I found a post that stated that this isn't an issue for users when I finally get around to sending an update to the AppStore.

I have made a provisional profile for the app, and after temporarily shutting off "Automatic Code Signing" I installed it. That didn't work either. No errors, just the "Unable to install" message.(I've switched back to "Automatic Code Signing" since that wasn't the problem.)

So how do I update my app using the new developer account?

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Answer 1

ShadowDES OP

Nov ’22

I have now narrowed down the problem. An App ID has more than what you can see (called a Prefix). com.YourCompany.YourAppName is really YourDeveloper#.com.YourCompany.YourAppName. So because I transferred the app from another account, my device has the app downloaded from the AppStore (myOldDeveloper#.com.MyCompany.MyAppName. Now the app has (myNewDeveloper#.com.MyCompany.MyAppName). I can see this clearly looking where you create a provision profile and you pick the app id.

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Answer 2

ShadowDES OP

Nov ’22

https://developer.apple.com/library/archive/technotes/tn2311/_index.html

Talks about the prefix. Since I'm not using wildcards, it appears I have to call Apple to fix this.

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Answer 3

HeGer OP

Dec ’22

Did you get more information on this?

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