Notarization upload failure

Question

OneTwoThree OP

Created Nov ’22

Replies 3

Boosts 0

Views 1.2k

Participants 2

Hi,

we are experiencing intermittent upload failures. we are using xcrun altool for uploading the files. we are getting different errors.

Error -1011: Unable to upload your app for notarization.

======

[16:39:34.080226][ERROR] Error -18000: Connect to contentdelivery02.itunes.apple.com:443 [contentdelivery02.itunes.apple.com/17.56.138.14] failed: Operation timed out [16:39:34.162239][ERROR] Error -18000: An exception has occurred: Connect to contentdelivery02.itunes.apple.com:443 [contentdelivery02.itunes.apple.com/17.56.138.14] failed: Operation timed out [16:39:34.238909][ERROR] Error -18000: Cannot perform data center failover (data center is pinned). [16:39:34.239269][ERROR] Error -18000: An error occurred while calling uploadDone the package named com.efi.FieryApplications.dmg.itmsp [16:39:34.239802][ERROR] Error -18000: An exception has occurred: Cannot perform data center failover (data center is pinned).

========

Error -18000: Could not download Defaults.properties (osgibootstrapper)

Could you please help to identify the issue?

regards Prema Kumar

Boost

Answer 1

DTS Engineer OP

Apple

Nov ’22

we are using xcrun altool for uploading the files

IMPORTANT altool is deprecated for the purposes of notarisation and will stop working in Fall 2023.

If, just for diagnostic purposes, you try notarising with notarytool, does that work?

For more information about notarytool, watch WWDC 2021 Session 10261 Faster and simpler notarization for Mac apps.

Share and Enjoy
—
Quinn “The Eskimo!” @ Developer Technical Support @ Apple
let myEmail = "eskimo" + "1" + "@" + "apple.com"

0

Answer 2

OneTwoThree OP

Nov ’22

Hi Quinn,

notarytool works. But, we have not moved yet to notarytool in our production environment.

Regards

Prema Kumar

0

Answer 3

DTS Engineer OP

Apple

Dec ’22

notarytool works.

OK, that’s good news anyway.

Unfortunately I don’t have any good insight into debugging altool issues. That process is supported by the App Store Connect folks. You should reach out to them via Apple > Developer > Contact Us > App Setup and Distribution > Binary Delivery and Processing.

Oh just adopt notarytool in production (-: You’re going to have to do that at some point anyway.

Share and Enjoy
—
Quinn “The Eskimo!” @ Developer Technical Support @ Apple
let myEmail = "eskimo" + "1" + "@" + "apple.com"

0