Call kit: No Alert-Tone for Incoming Cellular Call when VoIP Call in progress

Question

davemaj OP

Created Jan ’17

Replies 4

Boosts 1

Participants 3

I am integrating Callkit to our VoIP App.

When a call is in progress on the VoIP App and a Cellular Call arrives the display changes to show options to deal with the new incoming cellular call.

"End and Accept"

"Send to Voicemail" and

"Hold and Accept"

This is great HOWEVER there is no beep or alerttone to signify that a new cellular call has arrived. Therefore if I have the iPhone at my ear then I will never know that there is a new incoming Cellular Call !

I thought maybe there was an issue with one of the options in the iPhone Settings->Phone. However I cannot find anything that will generate a beep or alerttone for me.

Has anybody noticed the same issue or can suggest what I might be doing wrong.

Boost

Answer 1

aajet-vonage OP

3d

I am having this same issue with iOS 182. on Xcode 16.2. I have the same behaviour even when using a custom ringtone.

        let update = CXCallUpdate()
        update.supportsHolding = true
        update.supportsGrouping = true
        update.supportsUngrouping = true
        update.localizedCallerName = caller

and

    static var providerConfiguration: CXProviderConfiguration = {
        let providerConfiguration = CXProviderConfiguration()
        providerConfiguration.maximumCallsPerCallGroup = 2
        providerConfiguration.supportedHandleTypes = [.generic, .phoneNumber]
        return providerConfiguration
    }()

1

Answer 2

DTS Engineer OP

Apple

1d

This is great HOWEVER there is no beep or alerttone to signify that a new cellular call has arrived.

Yes, that's the standard behavior of CallKit (and, I believe, Phone.app) and always has been.

__
Kevin Elliott
DTS Engineer, CoreOS/Hardware

0

Answer 3

davemaj OP

1d

Thanks Kevin... This original post is from 8 years ago. I just tested it again now and there is in fact an alert tone given. So it must have been fixed sometime in teh last 8 years. Happy days!

0

Answer 4

aajet-vonage OP

12h

The behaviour I am seeing is that if the second incoming call is Cellular it beeps, but if the second call is also from my CallKit implementation there is no beep

0