Data collection and storage policy

Due to the recent Apple data collection and storage policy they require the Apps needs user to create account have the account deletion option too, otherwise they wont approve the app. But in their rejection message they mentioned "If you are unable to offer account deletion due to legal requirements, reply to this message in App Store Connect and provide additional information." but they dont mention what information they need. For example Uber updated the app recently and still they dont have account deletion option, I am wondering how they can approve Uber but not my app ?