What were you doing on the device just before the crash occurred?
Pushed an App update for the autonomous kiosk enabled mode via MDM
Which of the following did you encounter on-screen when the system crash occurred
Stuck on Black Screen (Had to Force Reboot device)
Steps to Reproduce:
- Created two versions of the enterprise app, which will enter guided access mode on launch.
- With MDM, we have created a Autonomous Kiosk Profile with the app(say Version 1) we created and pushed the profile to the device .
- Checked that the profile payload is in correct format .
- On Launching the App , the device enters kiosk mode and i was unable to exit the app (Expected Behaviour).
- Other Functionalities of the app worked good.
- Now pushed another enterprise app of higher version (say Version 2) .
- Actual Behaviour : App got to background and app is seen to updating with a loading symbol over it. After App got successfully updated, App Launches and done. The Device hangs. Cant touch anything or move to background or lock the screen. I could only get back the device only after starting remote Restart command from MDM.
Expected Behaviour : On App update , App should get updated and then App should be again relaunched automatically on successful update . System shouldn’t be freezed.
can anyone help me with this case? Whether this is the behaviour or anything to add in guided access enabled app?
Thanks in Advance