Recently started receiving multiple AVErrorMediaServicesWereReset Error (11819) complains from our users
User's video doesn't start for some reason. I have researched this issue but with no success, because i can't recreate the problem.
All i could find is that users experiencing error have in common is this:
- its on DRM content only (we use FPS)
- non-drm content plays normally.
- restarting device doesn't help
- different network doesn't help either
- Both iOS app and Mobile web have this issue (probably something with device)
- Deleting and redownloading the app doesn't help too.
- Last iOS version too (or close to last)
Would be very grateful for any help! Thanks