AVFoundationError -11819

Question

azhukov OP

Created Jun ’22

Replies 2

Boosts 2

Views 1.1k

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Recently started receiving multiple AVErrorMediaServicesWereReset Error (11819) complains from our users

User's video doesn't start for some reason. I have researched this issue but with no success, because i can't recreate the problem.

All i could find is that users experiencing error have in common is this:

its on DRM content only (we use FPS)
non-drm content plays normally.
restarting device doesn't help
different network doesn't help either
Both iOS app and Mobile web have this issue (probably something with device)
Deleting and redownloading the app doesn't help too.
Last iOS version too (or close to last)

Would be very grateful for any help! Thanks

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Answer 1

lambertfs OP

Jun ’22

Any luck resolving this issue?

We have the same issue on lower end devices (such as the iPad mini 4), where the media services get reset over and over.

The only thing that seem to fix it is playing a stream with a mix of unencrypted and encrypted variants or that begins with unencrypted segments, followed by encrypted segments.

1

Answer 2

eldarfromnull OP

Jun ’22

Looks like the issue started since iOS 15.4.1. According to the statistics of the our app it's reproduced on iPad Mini 4.

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