After changing the Apple ID password, app specific passwords are not working even after creating new app specific password

Question

Created May ’22

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Hi, I have changed the Apple ID Password. After that I have created new app specific password as well. But after this I am not able to upload the package. I get the following error when I try the command on Terminal xcrun altool --list-providers -u Apple_ID -p app_specific_password

2022-05-31 14:41:22.660 altool[2828:53360] *** Error: Failed to retrieve providers info.

2022-05-31 14:41:22.660 altool[2828:53360] *** Error: code -1011 (Failed to authenticate for session: (

"Error Domain=ITunesConnectionAuthenticationErrorDomain Code=-22938 "Sign in with the app-specific password you generated. If you forgot the app-specific password or need to create a new one, go to appleid.apple.com" UserInfo={NSLocalizedRecoverySuggestion=Sign in with the app-specific password you generated. If you forgot the app-specific password or need to create a new one, go to appleid.apple.com, NSLocalizedDescription=Sign in with the app-specific password you generated. If you forgot the app-specific password or need to create a new one, go to appleid.apple.com, NSLocalizedFailureReason=App Store operation failed.}"

) Unable to list providers.)

We are blocked because of this and any help is greatly appreciated.

regards Prema Kumar

Boost

Answer 1

OneTwoThree OP

May ’22

Hi, Please help.

regards Prema Kumar

0

Answer 2

DTS Engineer OP

Apple

Jun ’22

To start, altool has been deprecated for the purposes of notarisation. Switch to notarytool; it’s better, stronger, and faster. For the details, see WWDC 2021 Session 10261 Faster and simpler notarization for Mac apps.

As to why your app-specific password is not working, I don’t have any good theories. My only suggestion on that front is that you escalate this officially, starting at Apple > Developer > Contact Us.

Alternatively, you could switch to key-based authentication to see if that helps. Use App Store Connect to generate an API key and then pass that to notarytool as follows:

% xcrun notarytool history --key PATH_TO_KEY --key-id KEY_ID -i ISSUER_UUID

where:

PATH_TO_KEY is the path to your API key file, for example, AuthKey_T9GPZ92M7K.p8
KEY_ID is the key ID, for example, T9GPZ92M7K
c055ca8c-e5a8-4836-b61d-aa5794eeb3f4

Share and Enjoy
—
Quinn “The Eskimo!” @ Developer Technical Support @ Apple
let myEmail = "eskimo" + "1" + "@" + "apple.com"

0

Answer 3

OneTwoThree OP

Jun ’22

Hi Quinn, We have plans to upgrade to new tool. But not at this point of time. I have raised a request 101713929100.

Regards Prema Kumar

0

Answer 4

OneTwoThree OP

Jun ’22

Hi Quinn, Following command also fails

xcrun notarytool store-credentials NOTARY_TOOL_PASS --apple-id Apple_ID --team-id team_ID --password app-specific-password

This process stores your credentials securely in the Keychain. You reference these credentials later using a profile name.

Validating your credentials...

Error: HTTP status code: 401. Invalid credentials. Username or password is incorrect. Use the app-specific password generated at appleid.apple.com. Ensure that all authentication arguments are correct.

regards Prema Kumar

0

Answer 5

DTS Engineer OP

Apple

Jun ’22

Following command also fails

OK. That confirms that there’s something borked with your app-specific password, and it’s not just with altool. However, my suggestion was that you switch to an API key. What happens if you do that?

Share and Enjoy
—
Quinn “The Eskimo!” @ Developer Technical Support @ Apple
let myEmail = "eskimo" + "1" + "@" + "apple.com"

0