Default browser request

Question

Created Feb ’22

Replies 8

Boosts 1

Views 2.4k

Participants 8

Hi! Our app (blink.sh) has a browser integration focused on developers, and since latest changes now requires this entitlement to work properly.

I have been trying to reach out over email (default-browser-requests at apple.com) more than five times since before Christmas with no response - not even a "case received" or "confirmation from Apple" which is very strange.

I also reached out to "normal" developer relations through email and phone, and they took a deeper look at it. They told me that from information they got in this forum, the request may just take an "undetermined" amount of time, and that they could confirm we are using the right email.

Unfortunately we have had to launch the new version of our application and limit some of the functionality, which is causing a stir of support issues from our side.

Can anyone share what the process has been for them, and if they have received any confirmations along the way? Is there anyone here who could help us get in touch with the right person?

Thanks!

Answered by cc-blinksh in 718809022

We are happy to report that this was solved today. I'm adding some numbers here in case other people is in our situation, so you know what to expect (not trying to criticize in any way, some processes are what they are, we all try to do our best). In order for others to have a reference, the whole process has taken around 7 months. We were requested a couple changes in the last 2 - 3 months. Changes were about making sure the http/https routes were handled properly, so be ready for that. It would take around one month after implementing the fixes to get them approved or rejected, and there was no messaging or acknowledgement until that moment. So even if you don't receive any communication, just know that things may still be moving internally.

Hope this is helpful for everyone on what the process looks like.

Boost

Answer 1

dreamorosi OP

Feb ’22

I’m a blink.sh user and would really appreciate this feature. Such a shame that Apple is not getting back to the developers and not allowing them to release a feature in demand.

0

Answer 2

usda OP

Feb ’22

I double the question because the required browser entitlement is really limiting the developers‘ productivity and it’s demotivating that the Apple support is acting so passively. There is nothing we can do except busy waiting :( I really hope this case can be resolved soon.

0

Answer 3

lmcdo OP

Feb ’22

As a user and hobbyist developer, I'm hinging a device purchase based on whether or not this gets approved. The browser entitlement will enable blink to function perfectly for the entire web development loop.

0

Answer 4

Lbrowell OP

Feb ’22

As a professional software engineer who wishes to use this application on my iPad Pro for professional purposes, I eagerly await Apple’s delivery of this pro capability.

0

Answer 5

jerrythea OP

Feb ’22

I upvote this.

Apple needs to be more responsive to the very developers that have made the whole Apple iOS App Store such a success.

2

Answer 6

cc-blinksh OP

Apr ’22

Someone reached out to us from Apple a few weeks ago to request access to a special version from TestFlight. After promptly making the changes and submitting everything in less than a day, we haven't heard back from Apple. This is excruciating.

0

Answer 7

1nu OP

May ’22

Did you receive any update on this request? It's been ages since you submitted it. Apple is moving unacceptably slow on this.

2

Answer 8

cc-blinksh OP

Jun ’22

Accepted Answer

We are happy to report that this was solved today. I'm adding some numbers here in case other people is in our situation, so you know what to expect (not trying to criticize in any way, some processes are what they are, we all try to do our best). In order for others to have a reference, the whole process has taken around 7 months. We were requested a couple changes in the last 2 - 3 months. Changes were about making sure the http/https routes were handled properly, so be ready for that. It would take around one month after implementing the fixes to get them approved or rejected, and there was no messaging or acknowledgement until that moment. So even if you don't receive any communication, just know that things may still be moving internally.

Hope this is helpful for everyone on what the process looks like.

1