Keyboard Extension Unexpectedly Disabled When Updated

Question

bobhuang OP

Created Oct ’21

Replies 1

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Hello,

I am a developer for a custom keyboard extension. We have noticed an issue long time ago that our keyboard may be disabled (either the device switches keyboard by itself or Full Access is disabled) when the user upgrades to a new version.

With the release of iOS 15, we have found that this issue is getting worse as we have been receiving user feedbacks that our keyboard was removed from the keyboard list (in addition to the two disabling behaviors above), and they have had some difficulty finding our product on their device.

I believe that this issue is discouraging developers from releasing new features for iOS 15 users as DAU drops every time we upload a new version.

Please can anyone help us with this issue?

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Answer 1

jack@charmed.app OP

Apr ’22

I have this too! Specifically with iOS 15. In development mode it's absolutely horrific. About 1/4 times I build and run the development scheme the keyboard is just turned off/not visible in the keyboard list. For what it's worth, full access stays turned on but the keyboard itself is removed from the list.

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