Mac App Store page load results in infinite loop

Question

billymeltdown OP

Created Oct ’21

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Hello,

Recently our customers have reported experiencing an infinite loop in the App Store app on macOS when they follow a link to our Mac app's page in the store. We can confirm this behavior: Safari redirects the user to the App Store app which then repeatedly animates the page into view until an alert appears stating "Cannot Connect to App Store" and then the App Store app beachballs and has to be force quit.

I have filed a report in Feedback Assistant (FB9703736) which demonstrates the behavior with a screen capture video.

I wonder if this is affecting other Mac App Store apps as well, or is it something specific to our app or account? I have searched the forum and haven't found any recent posts that appear related.

Cheers, Billy

Update: Additional Info

This appears to happen when using the "universal" link to our app in the store, which we prefer for our international customers. When we use the link that only goes to the US store, the problem does not occur.

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Answer 1

billymeltdown OP

Nov ’21

Hello,

I'm concerned that there has been no action on this bug report in Feedback Assistant. It's pretty bad for our customers when they visit our website and we link them to our app in the Mac App Store using the universal link. I didn't post the URL here before because I don't want to spam things up, but you can see the behavior by opening this URL on macOS 11.6 as well as 12.1 Beta: https://appstore.com/mac/zeteticllc/codebook

I tried it again just now and it's still happening. Hopefully it's an easy fix in the Mac App Store? Otherwise we will have to switch back to providing only the link that works for US-store customers, which is not ideal.

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