Can't fully uninstall test flight app

This is an interesting support issue; This iPhone has our app that freezes every time on the start up screen but does not have an icon to un-install. The startup issue has been addressed in the next build, but it requires uninstalling the app first.
  • iPhone as been rebooted many times.

  • TestFlight has been un-installed and reinstalled (only offers user to “open app”) - if the app was not on phone, it would say “install app”.

  • iPhone does not have an icon - to hold down and delete app

  • All iPhones have a search for apps and also a grouping apps feature where the app (not icon) shows up - can’t uninstall from these areas, only attempt to load but the app crashes/freezes on the screen below.

Overview; app needs to be installed and then reinstalled, but the only method to uninstall is not available? Help!!!!

Replies

I have the same issue on an iPad. Also, when I stopped the TestFlight (it had expired) and installed the production version of the app, the icon on homescreen still looked like the TestFlight app. And no way to uninstall it...