Hey everyone, so I have a Safari Web Extension live in the Mac App Store, and it seems like it's working for most of my users, however I have a user saying that the extension is not appearing in Safari's extension window for him after running the app.
After performing basic troubleshooting (making sure he's using Big Sur and Safari 14, restarting his computer, reinstalling the extension), it still seems to not be working for him.
I've narrowed the issue down to this piece of code:
Normally in the ViewController, it runs this function and says either "\(appName) is currently on." or "\(appName) is currently off." in the main window.
However, for my user, his window just says "\(appName)", which tells me that "getStateOfSafariExtension" is throwing an error.
What would my next troubleshooting steps be to figure out what's going on for this user? Trying to get the extension successfully installed for him.
Thanks so much! Sorry for the long post.
After performing basic troubleshooting (making sure he's using Big Sur and Safari 14, restarting his computer, reinstalling the extension), it still seems to not be working for him.
I've narrowed the issue down to this piece of code:
Code Block SFSafariExtensionManager.getStateOfSafariExtension
Normally in the ViewController, it runs this function and says either "\(appName) is currently on." or "\(appName) is currently off." in the main window.
However, for my user, his window just says "\(appName)", which tells me that "getStateOfSafariExtension" is throwing an error.
What would my next troubleshooting steps be to figure out what's going on for this user? Trying to get the extension successfully installed for him.
Thanks so much! Sorry for the long post.
