Hi there,
We are experiencing intermittent HLS playback failures with the following AVPlayerItemErrorLogEvent:
This typically occurs when seeking and can be reproduced by repeatedly skipping +10s forward through a video stream.
Immediately prior to the playback failure we see a sequence of cancelled (“IO: Stream cancelled by CLIENT”) segment HTTP requests whose durations go from a “normal” few hundred ms to 10.01s which I interpret to be a timeout. The final request appears to retry and timeout ad infinitum.
After the error the AVPlayer instance is broken and subsequent attempts to play a new AVPlayerItem instance result in the error immediately recurring.
This issue affects iOS 14 and 13, but not iOS 12 or 11.
Any suggestions on how to diagnose or fix this are appreciated!
Many thanks
/R
We are experiencing intermittent HLS playback failures with the following AVPlayerItemErrorLogEvent:
Code Block ("https://somewhere.com/ausw/slices/156/e6cf0c55dac249f0a0f72e7c72e6f6cb/1560e743f9d441309eab162aa0c1c95d/H000000E6.ts?pbs=0c1c1ada7e1540dd80c41397753da0d2&cloud=aws&si=0") nil Optional("E0186CE2-D6D7-46A9-8DD8-E92D38F2C64F") -12889 CoreMediaErrorDomain Optional("No response for media file in 4.096s")`
This typically occurs when seeking and can be reproduced by repeatedly skipping +10s forward through a video stream.
Immediately prior to the playback failure we see a sequence of cancelled (“IO: Stream cancelled by CLIENT”) segment HTTP requests whose durations go from a “normal” few hundred ms to 10.01s which I interpret to be a timeout. The final request appears to retry and timeout ad infinitum.
After the error the AVPlayer instance is broken and subsequent attempts to play a new AVPlayerItem instance result in the error immediately recurring.
This issue affects iOS 14 and 13, but not iOS 12 or 11.
Any suggestions on how to diagnose or fix this are appreciated!
Many thanks
/R
