I have to be honest here, but I'm very disappointed in the Apple fourms. I take the time to give detailed descriptions of my issues, in a constructive and thoughtful manor. But most, if not all, of my questions go unanswered.
I suspect most people come here when they are in search of a solution to a problem they are facing today. And only a few people come here when they have an idle 10 minutes thinking "I wonder what's going on in the Apple Forums". I don't, and normally that would be enough for me to be at peace with my expectations of support.
But my expectations were elevated during WWDC when Apple pushed hard to get people into the forums. They revamped them, added a new tagging system, and encouraged every issue to be published here from the Labs. So I was, possibly naively, looking forward to a new era of support from Apple.
But my experience so far has been that the Apple Forums haven't changed and many questions go without answer. I know we have Feedback too. But unless you guys are doing something I'm not, there is as much chance of response there as there is here.
The ONLY time I have managed to get the attention is during a WWDC lab this year, where I managed to present a detailed report about an obscure Apple Sign-in bug on the Watch. They were grateful, and addressed the problem (which regressed in Watch OS7).
I would love Apple to dedicate a little more engineering resources to the forums and their Feedback portal. It's not easy going through all the steps of creating detailed error reports, collecting sysdiagnose files, while dealing with the very real problems of users who are angry about their experience not being ideal. It's not fair to say to users "This is a problem with Apple's ... We are working with them to fix it". It's a white lie, and not satisfying to anyone.
Rant over. I'll continue to post, and hope. Maybe I'll make some time to try and answer a few questions myself, if I can.
Thank you.
I suspect most people come here when they are in search of a solution to a problem they are facing today. And only a few people come here when they have an idle 10 minutes thinking "I wonder what's going on in the Apple Forums". I don't, and normally that would be enough for me to be at peace with my expectations of support.
But my expectations were elevated during WWDC when Apple pushed hard to get people into the forums. They revamped them, added a new tagging system, and encouraged every issue to be published here from the Labs. So I was, possibly naively, looking forward to a new era of support from Apple.
But my experience so far has been that the Apple Forums haven't changed and many questions go without answer. I know we have Feedback too. But unless you guys are doing something I'm not, there is as much chance of response there as there is here.
The ONLY time I have managed to get the attention is during a WWDC lab this year, where I managed to present a detailed report about an obscure Apple Sign-in bug on the Watch. They were grateful, and addressed the problem (which regressed in Watch OS7).
I would love Apple to dedicate a little more engineering resources to the forums and their Feedback portal. It's not easy going through all the steps of creating detailed error reports, collecting sysdiagnose files, while dealing with the very real problems of users who are angry about their experience not being ideal. It's not fair to say to users "This is a problem with Apple's ... We are working with them to fix it". It's a white lie, and not satisfying to anyone.
Rant over. I'll continue to post, and hope. Maybe I'll make some time to try and answer a few questions myself, if I can.
Thank you.