[Apple Watch] Unable to Check for Update - Not connected to the internet error

Question

Created Sep ’20

Replies 356

Boosts 4

Views 429k

Participants

Hi. I am pairing my Apple Watch Series 5 to my iPhone running ios 14. The pairing is successful but unable to proceed with the set up because an update is needed to be downloaded first. I updated the os for watch but I keep on getting “Unable to Check for Update - Checking for a software update failed because you are not connected to the internet”. I am definitely connected to the internet.

Watch was reset to factory defaults and I am now pairing it as a new device but it fails due to the issue mentioned above.

Answered by heisenbert in 633607022

Hard resetting iPhone fixed this issue.

Steps are:

Press Volume Up and let go.
Press Volume Down and let go.
Press and hold the side button.

Note: This does not wipe any data from your phone

Boost

Answer 1

heisenbert OP

Sep ’20

Accepted Answer

Hard resetting iPhone fixed this issue.

Steps are:

Press Volume Up and let go.
Press Volume Down and let go.
Press and hold the side button.

Note: This does not wipe any data from your phone

6

Answer 2

roadglide03 OP

Sep ’20

Have same issue on replacement series 5 due to charging issues. I tried everything including the suggestion here but still complains about not being connected to internet. Its not an internet issue, I have this problem setting the watch up on my wifes iphone 8/ios14 and mine iphone8+/ios14.

5

Answer 3

havenwind OP

Sep ’20

I have the same issue with a brand new apple watch series 5 and iOS 14.0.1. I got error “Unable to Check for update, your phone is not connected to the internet.” It’s just infinite loop from there.

I tried using iphone 6s and 8, both are running newest iOS 14.0.1 and I got the same error. I don’t have other iphone running older iOS.

7

Answer 4

gmbojanowski23 OP

Nov ’20

I have the same issue. I have done the hard reset and it did not help. My error says:

Unable to Check for Update
Checking for a software update failed because you are not connected to the Internet.

However, I am connected to the internet!?

6

Answer 5

Drdaffy6 OP

Nov ’20

I’m currently having the same issue. I did the hard reset, I reset my network connections, uninstalled add reinstalled the watch app and still get the same message when I have internet connectivity. Has anyone else gotten past this?

3

Answer 6

Anwilliams225 OP

Dec ’20

Having the same issue with my wife’s watch. Why has nobody responded with a solution to this problem??? @apple

3

Answer 7

Ricoman75 OP

Dec ’20

Same issue. Can someone from Apple jump in here?

5

Answer 8

Vadim36 OP

Jan ’21

I have the same issue!

Hard resetting iPhone doesn’t fix it!

I reset my network connections, uninstalled and reinstalled the watch app and still get the same message when I have internet connectivity.

Please help!

6

Answer 9

Beem335i OP

Jan ’21

Has anyone found a fix yet? I spoke with Apple for hours yesterday and all they could tell me was to send it back to Best Buy's.. I told them my replacement will probably have the same issue since I'm thinking this has to be software related. Sucks because I wanted to use this new S5 but it's a sitting brick at my house at the moment.

4

Answer 10

Beem335i OP

Jan ’21

I finally fixed it, guys! This is what I did to get it to finally update...

Hard reset apple watch > when the apple logo shows hold down the button next to the crown and hold for 30 seconds > select erase all settings and content.
After watch resets > power down the watch do not hard reset, move the power slider to the right you might have to put in your wrist to do that and then put it back on the charger.
On your iPhone sign out of iCloud completely > go to settings > general > scroll down > shut down iphone (do not hard reset)
Power up Watch and then your iPhone > sign into iCloud/AppleID
Start the pairing process > it should say your watch is now paired > select update > it will give you the update error again saying no internet but let it sit for a minute > boom it will start updating the watch. Headache is GONE hopefully!

Hope this works for everyone because after trying everything these are the steps that I took you might have to try a few times but mine worked the very first try.

Cheers!!

34

Answer 11

Alutoe OP

Jan ’21

Same problem here. Apple watch series 3, iPhone 12 mini running iOS 14.4. Apple, please help.

2

Answer 12

shalex9154 OP

Jan ’21

Got the same issue with watch series 1 =( Hard reset not helped me at all.

1

Answer 13

yikesitsamelia OP

Feb ’21

@Beem335i solution worked for me, thank you!

0