App Rejected 1.4 Safety: Physical Harm

Question

Created Aug ’20

Replies 3

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Participants 4

FITPASS app is already on the App Store, but we were rejected during the last review. The app is available here -
https://apps.apple.com/in/app/fitpass-gyms-fitness-pass/id1049745078

The reason from the review team is that -

4 Safety: Physical Harm
5 Performance: Software Requirements

Guideline 1.4.1 - Safety - Physical Harm

Your app provides health or medical recommendations, calculations, references, wellness reports, or diagnoses without including the sources of the recommendations.

FITPASS only calculating customer BMI and RMR.
We do not understand where is the problem and why the app was approved multiple times and now not.

Can anyone help us to understand where can be a problem?

please suggest someone

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Answer 1

KMT OP

Sep ’20

Apple has recently made changes to reviews that allow emergency updates that involve required bug fixes, under the assumption that ongoing rejections will be eventually addressed.

Make an appeal and discuss with review. If you've done that, there isn't much anyone here can suggest without knowing those conversations, etc.

If you've seen repeated appeals/rejection, then perhaps review has finally decided your app is legitimately in violation of the guidelines, and that it will no longer be allowed in the store.

Good luck.

0

Answer 2

philippi OP

Sep ’20

Hello, did you solve the problem? I have the same problem.

0

Answer 3

theatulverma OP

Jan ’22

Hey. How were you able to resolve this. I am still facing the same issue in my app.

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