Watch App Identifier Not Transferred With App Transfer

Question

Zenco OP

Created Jul ’16

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Hi everyone,

I recently transferred an app to a new developer account but have been having problems submitting a new version to the App Store.

When I checked the 'Identifiers' section of 'Certificates, Identifiers & Profiles' the main app id was there, but the watch identifiers were not transferred into the new developer account.

I have tried to recreate the watch identifier, but I get an error saying that the identifier is not available. I cannot try deleting the watch app id in the old developer account, because it has expired.

I cannot upload a new version until I can create the provisioning profiles using the Watch App Identifier.

Does anyone know how to fix this? Or would someone at Apple be able to add the watch app identifiers into my new developer account?

Kind regards,

Rich

Boost

Answer 1

Zenco OP

Aug ’16

Fixed!

For anyone else experiencing this problem, call the iTunesConnect team and tell them that the watch App ID and extension were not transferred when you transferred the app. It took a few days to resolve and the team transferred the bundle id's to the new developer account.

You can find the phone number here:

https://developer.apple.com/contact/phone/

Side note: I live in the UK, but I couldn't get the UK number to ring. Eventually I tried calling the landline US number, which was free to call via Skype. That's the 1-800 number.

Rich

1