iphone app is rejected - 0.4.0

Question

adcap OP

Created Jun ’16

Replies 5

Boosts 0

Views 8k

Participants 6

My app is rejected....

This Message :

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Information Needed

We began the review of your app but aren't able to continue because we need additional information about your app.

At your earliest opportunity, please review the following question(s) and provide as much detailed information as you can. The more information you can provide upfront, the sooner we can complete your review.

- Does your app access any paid content or services?
- What are the paid content or services, and what are the costs?
- Who pays for the content or services?
- Where do they pay, and what's the payment method?
- If users create an account to use your app, are there fees involved?
- How do users obtain an account?

Once you reply to this message in Resolution Center with the requested information, we can proceed with your review.

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I have never seen this meesage.

My app is child learning management app, which is only available for parents.

We have a description in the information box.
Our content is all free.(I wrote in box description)
It is only for the current member of our website.
Joining membership is only possible on our website.(I wrote in box description)

I Wrote the content that reviewer's requires.

Please help me some advice to solve this issue.

Thanks.

Answered by PBK in 149854022

It seems that Apple is asking if you are using your membership system to charge a fee that might be, in fact, a fee for using the app. You wrote "our content is all free." If it is all free then you could just respond to all of their questions with "No" or "Not applicable" or "this is how a user joins.....it involves no fee"

But....if there is a fee involved in becoming a member then you have a different issue - how do you prove to Apple that that fee is not, in fact, a method of buying the app without using Apple's payment systems?

Boost

Answer 1

junkpile OP

Jun ’16

You may be out of luck. There is a review guideline "thou shalt not unlock features or content in the app using any mechanism other than StoreKit." I may have paraphrased slightly. But the gist is, if there is some mechanism by which you *could* charge for content e.g. when the users sign up on your web page, then that cuts Apple out of its 30% commission. I know, you're the most ethical developer ever and would never do such a thing, but maybe some day you will sell the app to someone who isn't. Apple doesn't allow any mechanism that would enable you to charge to use the app without going through StoreKit (IAP).

You're allowed to require a user to log in, but only to enable account-based features.

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Answer 2

PBK OP

Jun ’16

Accepted Answer

It seems that Apple is asking if you are using your membership system to charge a fee that might be, in fact, a fee for using the app. You wrote "our content is all free." If it is all free then you could just respond to all of their questions with "No" or "Not applicable" or "this is how a user joins.....it involves no fee"

But....if there is a fee involved in becoming a member then you have a different issue - how do you prove to Apple that that fee is not, in fact, a method of buying the app without using Apple's payment systems?

1

Answer 3

Makooy OP

Sep ’20

Hi Folks, Resurrecting this thread..

my app has the same response from Apple.

In my situation, customers purchase credits to reply to tenders. They purchase via PayPal.

is there any way around this or any advice?

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Answer 4

Syed_Saif OP

Dec ’22

Guideline 2.1 - Information Needed

Please review the following questions and provide as much detailed information about your business model as you can.

Who are the users that will use the paid services in the app?
Where can users purchase the services that can be accessed in the app?
What specific types of previously purchased services can a user access in the app?
What paid content, subscriptions, or features are unlocked within your app that do not use in-app purchase?

My app is full free there is no option for fee in the app but why the appstore rejected my app ? Please help

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Answer 5

Atulyabhinav OP

Jan ’24

Does your app access any paid content or services?

No paid containt. All containt are free.

What are the paid content or services, and what are the costs?\

No paid containt. All containt are free.

Who pays for the content or services?

No paid containt. All containt are free.

Where do they pay, and what's the payment method?

No paid containt. All containt are free.

If users create an account to use your app, are there fees involved?

User can create account, but once admin has approved then they can access details of app.

How do users obtain an account?

They can register in our app signup screen.

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