Submitting a Technical Support Incident

I just want to make sure I have done everything right.


After submitting a Technical Support Incident, I got an email with a follow up number. I replied to this email with the follow up number on the top of my mail. This email included things as screenshots, chrash report, xcode project and code sources. All I have to do now is to wait for them to reply me back again?

Answered by KMT in 130196022

Business days are typically Monday, Tuesday, Wednesday, Thursday and Friday, at least where Apple does most of it's business.

Yep.


Wait for further contact.

I know this post is old, but I wanted to post a warning about Technical Support Incidents. I found an issue in iOS 11 that I thought might be a bug, or might be me. It had to do with MKMarkerAnnotationView. Even tho I've been developing Apple products since 1987, I didn't want to presume I knew everything, so I sumitted the issue as a Tech Support Incident. Eventually the tech person told me yes, it was a bug and I should submit it as such. I did, gave him the bug number. I requested that this tech support incident not count since I discovered and documented an iOS 11 bug. Nope, can't do that because he said "I spent time on this." Well I did too, and I wasn't paid for my work as the tech was. So not only did I find and report a bug in iOS 11, I was charged a tech support incident for it. That *****. So be careful what you submit.

Submitting a Technical Support Incident
 
 
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