SMS/Call Reporting Extension Problems Since iOS 13.1.1

Question

Created Jun ’20

Replies 9

Boosts 0

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Participants 5

We are using the SMS/Call Reporting Extension in an app so users can report sms and calls as spam.
However, since 13.1.1, the extension has effectively become useless. There is a 5 to 10 second delay everytime the extension is called. It makes the UX basically impossible.

This is the same issue found here: https://forums.developer.apple.com/thread/126159 However, in that thread nobody has responded execept to say that they also have the same issue.

We actually created an entirely new app and recoded from scratch to see if there was some issue along the way on our end, but the issue arose again once we make the call and have to wait for the extension to respond. I've downloaded and tested other apps currently available in the App Store that use this same extension, and they also all have this same delay.

I believe a developer at Apple needs to go in and fix a bug or issue on their end. Any help, from anyone, is greatly appreciated! So if anybody knows who can troubleshoot this, or how to troubleshoot this, I would thank you immensely! 🙏🙏🙏

Boost

Answer 1

DTS Engineer OP

Apple

Jun ’20

I believe a developer at Apple needs to go in and fix a bug or issue on their end.

OK. Did you file a bug to that effect? If so, what’s the bug number?

Share and Enjoy
—
Quinn “The Eskimo!”
Apple Developer Relations, Developer Technical Support, Core OS/Hardware

let myEmail = "eskimo" + "1" + "@apple.com"

0

Answer 2

rndmdgt OP

Jun ’20

Eskimo,

We have submitted twice over the past few months but it appears those were perhaps not bug reports and where submitted somewhere else. We have opened a bug report. The bug number is FB7739788.

Any thoughts?

0

Answer 3

DTS Engineer OP

Apple

Jun ’20

We have submitted twice over the past few months but it appears those were perhaps not bug reports and where submitted somewhere else.

Did you get reference numbers back? I’m pretty good about recognising them (-:

We have opened a bug report. The bug number is FB7739788.

Thanks.

Any thoughts?

Not right now. Ping me again after WWDC and we’ll see what’s what.

Share and Enjoy
—
Quinn “The Eskimo!”
Apple Developer Relations, Developer Technical Support, Core OS/Hardware

let myEmail = "eskimo" + "1" + "@apple.com"

WWDC runs Mon, 22 Jun through to Fri, 26 Jun. During that time all of DTS will be busy with conference duties.

0

Answer 4

calebjj OP

Jul ’20

I'm also running into this issue, would love to see a resolution soon :).

0

Answer 5

pk123hk2003 OP

Nov ’20

Hi,

Is there any update to this?

We too are experiencing this issue where it takes seconds to show the call reporting extension view.
In addition, during this delay, if a user taps multiple times, it seems to cause a crash and simply not render the call reporting extension.

0

Answer 6

DTS Engineer OP

Apple

Nov ’20

I can’t speak for the others on this thread but looking at the bug referenced earlier, FB7739788, there’s no new info to share on that front.

Share and Enjoy
—
Quinn “The Eskimo!” @ Developer Technical Support @ Apple
let myEmail = "eskimo" + "1" + "@apple.com"

0

Answer 7

pk123hk2003 OP

Nov ’20

Thank you Eskimo for your quick response.

Is there anything we can do on our end to expedite this issue getting resolved?

0

Answer 8

DTS Engineer OP

Apple

Nov ’20

Is there anything we can do on our end to expedite this issue getting
resolved?

There’s two parts to that:

Technical
Business

I can only comment on the technical side, and there I don’t think you need to do anything. Last I checked the iOS Engineering team is able to reproduce the problem.

Share and Enjoy
—
Quinn “The Eskimo!” @ Developer Technical Support @ Apple
let myEmail = "eskimo" + "1" + "@apple.com"

0

Answer 9

panth3r OP

Mar ’21

Hi Eskimo,

I am still facing the same issue in iOS 14.4.1

Do you have any update on this?

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