SOLVED: I was logged out in settings and the App Store app, but in Settings > iTunes & App Store, it was still logged in to the sandbox account. Logged out there and got prompter for email and it worked.
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Thanks for your detailed instructions. Will do this.
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I'm not sure it's about a trademark. I am happy to change the app's name or logo or whatever if so. They are claiming the entire app was made for a non-existant client and to provide non-existant documentation showing the relationship between me and the non-existant client. There are no documents. I just made the app myself. How to prove the absence of a negative?
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We noticed that your app was created from an app generation service or a commercialized template, but does not appear to be directly submitted by the owner or provider of the business, brand, or service.To resolve this issue, this app must be submitted by the owner of the business or organization for which the app has been designed under its own Apple Developer Program account. Alternatively, you may provide documentation that shows your ownership of the business or organization for which the app is designed.Please note that providing documentation of your rights to include third-party content within your app does not suffice.In accordance with section 3.2(f) of the Apple Developer Program License Agreement, you acknowledge that submitting falsified or fraudulent documentation can result in the termination of your Apple Developer Program account and the removal of your apps from the App Store. Once Legal has reviewed your documentation and confirms its validity, we will proceed with the review of your app.------Thank you for your response. To help us proceed with the review of your app, please provide documentation demonstrating ownership of the business or organization/app. The documentation you submit should include the following information:- You/your company's name- Ownership between [My Company] and [App Name]- The document should be signed and dated- Details explaining the developer's affiliation with the business/entity/appPlease provide appropriate documentation showing ownership of the business or organization/app, or submit the app under the account of the client for which the app was designed.
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"So I understand that was an update of an existing app ?"Yes, it's an update of an app that has been on the store for years."What type of app is it ?"It's a walking tour quide."You say it's an app by you for you. So why put it on the appstore ?"I made it myself. It was not made for a client as they claim. I put it on the app store to sell it.
