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Hi @meaton,
Yes, We have com.apple.managed.vpn.shared entitlement.
As mentioned in the problem statement, We are not able to access the keychain item only if we are using user enrolment mode.
When we use the Device enrolment mode We are able to access the keychain item and everything works fine.
The problem happens only in the user enrolment mode. So far we haven't been able to make it work in user enrolment mode.