As you said, both your message and the support team's constant use of the same phrase "Your case has been escalated to the engineers, and they're working on it" are not helpful.
But thank you for your efforts @eskimo
pymetin
Users receive reputation points by contributing quality content to the forums.
Posts include post and replies published on the forums.
Post authors can mark replies as Accepted to indicate successful solutions.
Apple Developer Forums admins can mark replies as Apple Recommended to indicate an approved solution