User Profile

I've been getting a notarization error for about a month and it's not resolved. (Case ID: 102252824962) The error message I received is as I wrote in the title: "Team is not yet configured for notarization". when I contact the support team by phone, they say that this error message is not correct and that there is no problem with my individual account. When i contacted the support team by phone, their only answer is that "Your case has been escalated to the engineers, and they’re working on it." By the way, the support team never even responds to my email support requests. The application I wrote is very very small and simple, I don't understand why it is taking so long to be analyzed and why the support team can't give any explanation?